VIER GmbH
Senior Customer Success Manager(m/w/x)
Full-timeWith HomeofficeManagement
Hannover, Karlsruhe
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RERevalize
Manager of Customer Support(m/w/x)
Karlsruhe
Full-timeWith Home OfficeSenior
Nejo AI Summary
You will lead a high-performing support team, balancing daily personnel coaching with strategic process improvements to ensure the company's customers receive exceptional, timely service.
Requirements
- Bachelor’s degree or equivalent experience
- Experience leading customer support teams
- Proficiency in German and English
- Experience with remote, global teams
- Ability to manage complex tasks
- Advanced verbal and written communication
- Persistence in meeting objectives
- Constructive work in matrixed environments
- Understanding of Knowledge-Centered Support concepts
- Experience managing software support teams
- Experience with acquisition integrations
- Experience in PE-backed environments
Tasks
- Manage support teams across multiple product areas
- Monitor KPIs to ensure on-time delivery
- Set and evolve individual performance standards
- Coach team members to achieve high performance
- Drive the ongoing evolution of customer support
- Define training and new hire onboarding programs
- Provide cross-functional feedback on product trends
- Coordinate accurate and timely customer issue updates
- Serve as a primary escalation point
- Meet with key customers as needed
- Forecast capacity and implement productivity programs
- Execute Knowledge-Centered Support and self-service programs
- Make departmental employment decisions
- Ensure adherence to policies and service agreements
Education
Bachelor's degree
Languages
German – Business FluentEnglish – Business Fluent
Tools & Technologies
Knowledge-Centered Support
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Revalize and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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RERevalize
Manager of Customer Support(m/w/x)
Karlsruhe
Full-timeWith Home OfficeSenior
Nejo AI Summary
You will lead a high-performing support team, balancing daily personnel coaching with strategic process improvements to ensure the company's customers receive exceptional, timely service.
Requirements
- Bachelor’s degree or equivalent experience
- Experience leading customer support teams
- Proficiency in German and English
- Experience with remote, global teams
- Ability to manage complex tasks
- Advanced verbal and written communication
- Persistence in meeting objectives
- Constructive work in matrixed environments
- Understanding of Knowledge-Centered Support concepts
- Experience managing software support teams
- Experience with acquisition integrations
- Experience in PE-backed environments
Tasks
- Manage support teams across multiple product areas
- Monitor KPIs to ensure on-time delivery
- Set and evolve individual performance standards
- Coach team members to achieve high performance
- Drive the ongoing evolution of customer support
- Define training and new hire onboarding programs
- Provide cross-functional feedback on product trends
- Coordinate accurate and timely customer issue updates
- Serve as a primary escalation point
- Meet with key customers as needed
- Forecast capacity and implement productivity programs
- Execute Knowledge-Centered Support and self-service programs
- Make departmental employment decisions
- Ensure adherence to policies and service agreements
Education
Bachelor's degree
Languages
German – Business FluentEnglish – Business Fluent
Tools & Technologies
Knowledge-Centered Support
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Revalize and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Revalize
Industry
Manufacturing
Description
The company is the world's leading provider of industry-specific software solutions that help manufacturers optimize revenue.
Not a perfect match?
- VIER GmbH
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Team Lead Customer Support(m/w/x)
Full-timeWith HomeofficeSeniorfrom 49,000Klagenfurt am Wörthersee, Wien, Graz, Karlsruhe - Kardex Group
Manager Software & Controls Test(m/w/x)
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Head of Department Support & Operations(m/w/x)
Full-timeWith HomeofficeExperiencedKarlsruhe