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Manager IT Systems Administration(m/w/x)
Leading and building a cloud support team for SMBs at European digitalization partner, driving proactive and predictive service. Three years uninterrupted leadership experience and Sicherheitsüberprüfung 2 (SÜ2) pass required. Trust-based flexible hours, subsidized canteen.
Requirements
- Three years uninterrupted leadership experience
- Location in Berlin, ideally near Ostkreuz
- Excellent command of English and German
- Daily proficiency with AI tools
- Ability to pass Sicherheitsüberprüfung 2 (SÜ2)
Tasks
- Lead and build the future cloud support team
- Drive the transition to proactive and predictive support
- Exceed SLA, CSAT, and NPS performance targets
- Advocate for continuous customer success and growth
- Bridge communication between technical and business teams
- Promote digital sovereignty within the European market
- Mentor team members to foster professional development
- Ensure sustainable success for partners and B2B customers
Work Experience
- 3 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- AI tools
Benefits
Flexible Working
- Hybrid working model
- Trust-based flexible working hours
Free or Subsidized Food
- Subsidized canteen
Snacks & Drinks
- Free drinks
Modern Office
- Modern office space
Parking & Commuter Benefits
- Good transport connections
Corporate Discounts
- Employee discounts
Team Events
- Summer and winter parties
Learning & Development
- Workshops
- Training and development opportunities
Healthcare & Fitness
- Sports and health courses
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Manager IT Systems Administration(m/w/x)
Leading and building a cloud support team for SMBs at European digitalization partner, driving proactive and predictive service. Three years uninterrupted leadership experience and Sicherheitsüberprüfung 2 (SÜ2) pass required. Trust-based flexible hours, subsidized canteen.
Requirements
- Three years uninterrupted leadership experience
- Location in Berlin, ideally near Ostkreuz
- Excellent command of English and German
- Daily proficiency with AI tools
- Ability to pass Sicherheitsüberprüfung 2 (SÜ2)
Tasks
- Lead and build the future cloud support team
- Drive the transition to proactive and predictive support
- Exceed SLA, CSAT, and NPS performance targets
- Advocate for continuous customer success and growth
- Bridge communication between technical and business teams
- Promote digital sovereignty within the European market
- Mentor team members to foster professional development
- Ensure sustainable success for partners and B2B customers
Work Experience
- 3 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- AI tools
Benefits
Flexible Working
- Hybrid working model
- Trust-based flexible working hours
Free or Subsidized Food
- Subsidized canteen
Snacks & Drinks
- Free drinks
Modern Office
- Modern office space
Parking & Commuter Benefits
- Good transport connections
Corporate Discounts
- Employee discounts
Team Events
- Summer and winter parties
Learning & Development
- Workshops
- Training and development opportunities
Healthcare & Fitness
- Sports and health courses
About the Company
IONOS EN
Industry
IT
Description
IONOS is the leading European digitalization partner for small and medium-sized businesses, offering a comprehensive range of cloud and hosting services.
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