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DÖ
Döhler
2mo ago

Manager CX and Digital Platforms(m/w/x)

Darmstadt
Full-timeOn-siteExperienced

Description

In this role, you will lead the development of engaging digital content while ensuring a seamless experience for both employees and customers. Your daily responsibilities will include collaborating with global teams, optimizing communication tools, and enhancing the employee portal.

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Requirements

  • •Bachelor's degree in Communication, Business IT, Digital Media, or comparable field
  • •Proven experience managing content management systems, intranet platforms, and corporate communications
  • •Familiarity with modern Marketing Technologies and Marketing Tech stacks
  • •Strong organizational skills and solution-oriented mindset
  • •Curiosity, flexibility, and openness to innovation
  • •Professional communication in German and English with customer-centric approach
  • •Team player in dynamic, cross-functional environment

Education

Bachelor's degree
OR
Master's degree

Work Experience

approx. 1 - 4 years

Tasks

  • •Lead the creation and management of engaging digital content
  • •Ensure seamless experiences for employees and customers
  • •Develop new CMS features and train teams
  • •Craft newsletters and maintain employee portal structures
  • •Streamline content creation, approvals, and updates
  • •Train teams to manage their own pages confidently
  • •Design and optimize HTML templates and newsletters
  • •Align messaging with brand and business goals
  • •Partner with global teams and external vendors
  • •Deliver high-quality content and digital solutions
  • •Shape intranet and platform enhancements
  • •Plan projects and manage budgets to keep initiatives on track
  • •Drive rollouts and knowledge-sharing across regions
  • •Connect employees worldwide

Languages

German – Business Fluent

English – Business Fluent

Benefits

Informal Culture

  • •Friendly and informal atmosphere
  • •Family-owned company
  • •Flat hierarchies
  • •Short communication channels
  • •Helpful colleagues

Other Benefits

  • •Integral part of business success
  • •JobRad
  • •Accident insurance

Purpose-Driven Work

  • •Opportunity to take on responsibilities

Modern Equipment

  • •Access to state-of-the-art technologies

Bonuses & Incentives

  • •Anniversary and special payments
  • •Employee referral bonuses

Team Events

  • •Christmas parties
  • •Events
  • •Onboarding event for new colleagues

Competitive Pay

  • •Financial benefits

Corporate Discounts

  • •Online shop discounts
  • •Local sports offerings at reduced prices

Learning & Development

  • •Individual training
  • •Continuous education development

Free or Subsidized Food

  • •On-site cafeteria with regional cuisine

Snacks & Drinks

  • •Complimentary drinks

Public Transport Subsidies

  • •Subsidized Germany ticket

Retirement Plans

  • •Company pension plans

Diverse Work

  • •Challenging and internationally oriented work
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