Etex
Manager Customer Service DACH(m/w/x)
Full-timeWith HomeofficeManagement
Ratingen
New Job?Nejo!
The AI Job Search Engine
HE
Henkel AG&Co.KGaAManager Customer Service Experience Germany & Switzerland(m/w/x)
Düsseldorf
Full-timeWith Home OfficeManagement
Description
You will lead a dedicated team to deliver a seamless customer experience, combining strategic process optimization with hands-on relationship building to drive the company's innovative adhesive solutions.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Master’s degree in International Business, Supply Chain Management, or related field
- •3–5 years of experience in Customer Service, Supply Chain, or Sales
- •Leadership experience with small to medium-sized teams
- •Very good MS Office skills; SAP and CRM experience preferred
- •Excellent German and very good English language skills
- •Willingness to travel and conduct regular customer visits
Education
Master's degree
Work Experience
3 - 5 years
Tasks
- •Lead the customer service team
- •Act as the central contact for customers
- •Manage inbound and outbound communication
- •Implement customer experience strategies
- •Analyze data to improve customer satisfaction
- •Conduct customer visits and market research
- •Build trusted relationships using customer feedback
- •Optimize processes and implement innovative ideas
- •Collaborate with Supply Chain and Centers of Excellence
- •Support customer-focused projects and organizational changes
- •Monitor CRM and service system usage
- •Ensure compliance with corporate and sustainability standards
Tools & Technologies
MS OfficeSAPCRM
Languages
German – Native
English – Business Fluent
Benefits
Flexible Working
- •Flexible work scheme
- •Flexible hours
- •Hybrid work model
- •30-day work from anywhere
Startup Environment
- •National and international growth
Mental Health Support
- •Global wellbeing standards
Healthcare & Fitness
- •Health and preventive care
- •MEGA Preventive Health Insurance
Generous Parental Leave
- •Gender-neutral parental leave
Competitive Pay
- •Employee Share Plan
- •Henkel matching shares
Retirement Plans
- •Company Pension Plan
Other Benefits
- •CareFlex Supplementary Care Insurance
- •Interview accommodations
Company Bike
- •My Henkel Bike
Public Transport Subsidies
- •Jobticket
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Henkel AG&Co.KGaA and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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Manager Loyality(m/w/x)
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Manager Sustainability Controlling(m/w/x)
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HE
Henkel AG&Co.KGaAManager Customer Service Experience Germany & Switzerland(m/w/x)
Düsseldorf
Full-timeWith Home OfficeManagement
New Job?Nejo!
The AI Job Search Engine
Description
You will lead a dedicated team to deliver a seamless customer experience, combining strategic process optimization with hands-on relationship building to drive the company's innovative adhesive solutions.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Master’s degree in International Business, Supply Chain Management, or related field
- •3–5 years of experience in Customer Service, Supply Chain, or Sales
- •Leadership experience with small to medium-sized teams
- •Very good MS Office skills; SAP and CRM experience preferred
- •Excellent German and very good English language skills
- •Willingness to travel and conduct regular customer visits
Education
Master's degree
Work Experience
3 - 5 years
Tasks
- •Lead the customer service team
- •Act as the central contact for customers
- •Manage inbound and outbound communication
- •Implement customer experience strategies
- •Analyze data to improve customer satisfaction
- •Conduct customer visits and market research
- •Build trusted relationships using customer feedback
- •Optimize processes and implement innovative ideas
- •Collaborate with Supply Chain and Centers of Excellence
- •Support customer-focused projects and organizational changes
- •Monitor CRM and service system usage
- •Ensure compliance with corporate and sustainability standards
Tools & Technologies
MS OfficeSAPCRM
Languages
German – Native
English – Business Fluent
Benefits
Flexible Working
- •Flexible work scheme
- •Flexible hours
- •Hybrid work model
- •30-day work from anywhere
Startup Environment
- •National and international growth
Mental Health Support
- •Global wellbeing standards
Healthcare & Fitness
- •Health and preventive care
- •MEGA Preventive Health Insurance
Generous Parental Leave
- •Gender-neutral parental leave
Competitive Pay
- •Employee Share Plan
- •Henkel matching shares
Retirement Plans
- •Company Pension Plan
Other Benefits
- •CareFlex Supplementary Care Insurance
- •Interview accommodations
Company Bike
- •My Henkel Bike
Public Transport Subsidies
- •Jobticket
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Henkel AG&Co.KGaA and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Henkel AG&Co.KGaA
Industry
Manufacturing
Description
Das Unternehmen bietet vielfältige Einblicke in die Tätigkeit eines Unternehmensjuristen in einem internationalen Konzern.
Not a perfect match?
- Etex
Manager Customer Service DACH(m/w/x)
Full-timeWith HomeofficeManagementRatingen - DKV Mobility
Head of eCommerce Customer Operations(m/w/x)
Full-time/Part-timeWith HomeofficeManagementRatingen - Henkel
Global Procurement Manager Travel, Corporate Mobility & Fleet(m/w/x)
Full-timeWith HomeofficeExperiencedDüsseldorf - DKV Mobility
Manager Loyality(m/w/x)
Full-time/Part-timeWith HomeofficeExperiencedRatingen - Henkel
Manager Sustainability Controlling(m/w/x)
Full-timeWith HomeofficeExperiencedDüsseldorf