New Job?Nejo!

The AI Job Search Engine

ZO
zooplus SE
3mo ago

Logistics Manager - Delivery Experience(m/w/x)

München
Full-timeWith Home OfficeExperienced

Description

In this role, you will focus on enhancing the delivery experience by overseeing service quality and customer satisfaction. You will collaborate with various teams, manage relationships with delivery providers, and implement innovative solutions to ensure top-notch service.

Let AI find the perfect jobs for you!

Upload your CV and Nejo AI will find matching job offers for you.

Requirements

  • •Graduate degree or equivalent with experience in customer-oriented logistics services
  • •Ability to manage projects and identify customer requirements
  • •High analytical competence and advanced IT skills
  • •Profound knowledge of Last Mile market and logistics
  • •Excellent problem-solving skills with a result-oriented approach
  • •Fluent English communication skills; additional European language is a plus
  • •Business proficiency in German or French
  • •Willingness to travel

Education

Master's degree

Work Experience

approx. 1 - 4 years

Tasks

  • •Oversee delivery service quality
  • •Enhance customer experience
  • •Manage relationships with Delivery Service Providers
  • •Handle contract management
  • •Communicate strategically with DSPs
  • •Develop long-term country strategies
  • •Create annual roadmaps for customer satisfaction
  • •Monitor customer satisfaction trends
  • •Set priorities based on customer feedback
  • •Coordinate cross-functional teams for improvements
  • •Drive continuous improvement projects
  • •Scout for market innovations
  • •Implement cost-effective delivery solutions
  • •Serve as an expert on relevant tools and processes
  • •Align with the sales team to improve local customer experience

Languages

English – Business Fluent

German – Business Fluent

French – Business Fluent

Benefits

Corporate Discounts

  • •20% discount in shop

Learning & Development

  • •Internal and external training

Team Events

  • •Team events

Healthcare & Fitness

  • •Corporate gym rates

Modern Equipment

  • •Company mobile phone
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of zooplus SE and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
100+ Similar Jobs in München
  • zooplus SE

    Delivery Experience Manager(m/w/x)

    Full-timeWith HomeofficeExperienced
    München
  • ams OSRAM GmbH

    Head of Logistics Europe(m/w/x)

    Full-timeWith HomeofficeSenior
    Berlin, München
  • zooplus SE

    Vendor Manager(m/w/x)

    Full-timeWith HomeofficeExperienced
    München, Wien
  • MediaMarktSaturn Retail Group

    CX Program Manager(m/w/x)

    Full-timeWith HomeofficeSenior
    München, Ingolstadt
  • OSRAM GmbH

    Supply Chain Specialist - Logistics and Transportation(m/w/x)

    Full-timeWith HomeofficeExperienced
    Berlin, München
100+ View all similar jobs
Apply now