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Logistics Manager - Delivery Experience(m/w/x)
Description
In this role, you will focus on enhancing the delivery experience by overseeing service quality and customer satisfaction. You will collaborate with various teams, manage relationships with delivery providers, and implement innovative solutions to ensure top-notch service.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Graduate degree or equivalent with experience in customer-oriented logistics services
- •Ability to manage projects and identify customer requirements
- •High analytical competence and advanced IT skills
- •Profound knowledge of Last Mile market and logistics
- •Excellent problem-solving skills with a result-oriented approach
- •Fluent English communication skills; additional European language is a plus
- •Business proficiency in German or French
- •Willingness to travel
Education
Work Experience
approx. 1 - 4 years
Tasks
- •Oversee delivery service quality
- •Enhance customer experience
- •Manage relationships with Delivery Service Providers
- •Handle contract management
- •Communicate strategically with DSPs
- •Develop long-term country strategies
- •Create annual roadmaps for customer satisfaction
- •Monitor customer satisfaction trends
- •Set priorities based on customer feedback
- •Coordinate cross-functional teams for improvements
- •Drive continuous improvement projects
- •Scout for market innovations
- •Implement cost-effective delivery solutions
- •Serve as an expert on relevant tools and processes
- •Align with the sales team to improve local customer experience
Languages
English – Business Fluent
German – Business Fluent
French – Business Fluent
Benefits
Corporate Discounts
- •20% discount in shop
Learning & Development
- •Internal and external training
Team Events
- •Team events
Healthcare & Fitness
- •Corporate gym rates
Modern Equipment
- •Company mobile phone
- zooplus SEFull-timeWith HomeofficeExperiencedMünchen
- ams OSRAM GmbH
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Logistics Manager - Delivery Experience(m/w/x)
The AI Job Search Engine
Description
In this role, you will focus on enhancing the delivery experience by overseeing service quality and customer satisfaction. You will collaborate with various teams, manage relationships with delivery providers, and implement innovative solutions to ensure top-notch service.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Graduate degree or equivalent with experience in customer-oriented logistics services
- •Ability to manage projects and identify customer requirements
- •High analytical competence and advanced IT skills
- •Profound knowledge of Last Mile market and logistics
- •Excellent problem-solving skills with a result-oriented approach
- •Fluent English communication skills; additional European language is a plus
- •Business proficiency in German or French
- •Willingness to travel
Education
Work Experience
approx. 1 - 4 years
Tasks
- •Oversee delivery service quality
- •Enhance customer experience
- •Manage relationships with Delivery Service Providers
- •Handle contract management
- •Communicate strategically with DSPs
- •Develop long-term country strategies
- •Create annual roadmaps for customer satisfaction
- •Monitor customer satisfaction trends
- •Set priorities based on customer feedback
- •Coordinate cross-functional teams for improvements
- •Drive continuous improvement projects
- •Scout for market innovations
- •Implement cost-effective delivery solutions
- •Serve as an expert on relevant tools and processes
- •Align with the sales team to improve local customer experience
Languages
English – Business Fluent
German – Business Fluent
French – Business Fluent
Benefits
Corporate Discounts
- •20% discount in shop
Learning & Development
- •Internal and external training
Team Events
- •Team events
Healthcare & Fitness
- •Corporate gym rates
Modern Equipment
- •Company mobile phone
About the Company
zooplus SE
Industry
Retail
Description
The company is Europe’s leading online pet platform, delivering happiness to over 9 million pet parents each year.
- zooplus SE
Delivery Experience Manager(m/w/x)
Full-timeWith HomeofficeExperiencedMünchen - ams OSRAM GmbH
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Full-timeWith HomeofficeExperiencedMünchen, Wien - MediaMarktSaturn Retail Group
CX Program Manager(m/w/x)
Full-timeWith HomeofficeSeniorMünchen, Ingolstadt - OSRAM GmbH
Supply Chain Specialist - Logistics and Transportation(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin, München