Description

As a customer advisor, you will be the go-to person for clients, providing personalized support and ensuring their satisfaction. Your role involves addressing inquiries, managing complaints, and collaborating with teams to resolve complex issues, ensuring that customers feel valued and understood.

Requirements

• •Completed commercial training or comparable qualification
• •Enjoyment of active customer contact and persuasive in consultations
• •Professional experience in a customer-facing position
• •Customer satisfaction as a top priority
• •Enjoyment of interacting with people and adaptability to diverse needs
• •High service and customer orientation
• •Competent appearance and good communication skills in spoken and written form
• •Solution-oriented work and teamwork skills
• •Willingness to acquire new knowledge for digital services
• •Proficient use of MS Office, SAP, and willingness to learn new systems
• •Willingness to travel

Tasks

• •Provide personal and phone consultations to customers
• •Ensure customer satisfaction to support client retention
• •Conduct customer visits at various locations
• •Manage customer inquiries and complaints effectively
• •Oversee the handling of customer issues
• •Resolve complex customer matters in collaboration with other departments

Tools & Technologies

Benefits