Description

In this role, you will engage with customers by addressing their inquiries and providing solutions on various topics, from heating costs to technical issues. Your day will involve collaborating with different teams to ensure customer satisfaction and maintaining accurate documentation.

Requirements

• •Completed commercial training
• •First professional experience in customer-facing position desirable
• •Enjoyment of active customer contact
• •High service and customer orientation
• •Friendliness and very good communication skills, even in critical conversations
• •Very good German language skills and good expression
• •High reliability and commitment
• •Flexibility, teamwork skills, organizational talent
• •Ability to work independently
• •Proficient use of MS Office and willingness to learn new systems

Tasks

• •Handle customer inquiries via phone
• •Systematically address heating cost statements
• •Assist with general customer service topics
• •Support scheduling and installation issues
• •Manage online portal inquiries
• •Resolve simple technical issues related to devices
• •Adhere to established processes and service level agreements
• •Document customer inquiries
• •Process non-call tasks in the second level, including ticket creation and document handling
• •Manage incoming written communications from customers
• •Collaborate with operations and sales to resolve customer inquiries and complaints
• •Monitor the status of unresolved cases
• •Maintain the systems in use

Tools & Technologies

Benefits