Roche Diagnostics Deutschland GmbH
Junior Specialist - Technical Support(m/w/x)
Full-timeOn-siteJunior
Mannheim
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RORoche Diagnostics Deutschland GmbH
Junior Technical Specialist(m/w/x)
Mannheim
Full-timeOn-siteJunior
Nejo AI Summary
Technical interface for lab diagnostics solutions, simulating customer issues in a lab at a healthcare diagnostics firm. Fluent Dutch/Flemish (C1), user knowledge of medical analysis systems or robotics, and basic IT network knowledge required. Remote support tools and dedicated lab for error simulation.
Requirements
- Fluent Dutch/Flemish (C1)
- Confident English communication (min. B1/B2)
- Fluent German speaking skills (desirable)
- User knowledge of medical analysis systems or robotics, mechanics, or electrical engineering
- Basic IT network knowledge
- Familiarity with CRM tools
- Strong customer orientation
- Team player in intercultural teams
- Pronounced methodical competence in troubleshooting
- Completed training as a Medical Technical Assistant (MTA), Technician, or Bachelor's degree in Natural Sciences, IT, Chemical or Electrical Engineering
- Initial professional experience in medical technology field
- Experience in technical customer support or laboratory function
Tasks
- Serve as the technical interface for customers and colleagues
- Process customer and employee inquiries via phone and email
- Utilize remote services for customer support
- Simulate customer situations in the laboratory to identify errors
- Document solution approaches in the CRM system
- Manage advanced complaints for medium-complexity issues
- Collaborate with 2nd-level support on product quality problems
- Support technical field service during on-site activities
Education
- Vocational certificationOR
- Bachelor's degree
Languages
- Dutch – Business Fluent
- English – Business Fluent
- German – Basic
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Roche Diagnostics Deutschland GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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RORoche Diagnostics Deutschland GmbH
Junior Technical Specialist(m/w/x)
Mannheim
Full-timeOn-siteJunior
Nejo AI Summary
Technical interface for lab diagnostics solutions, simulating customer issues in a lab at a healthcare diagnostics firm. Fluent Dutch/Flemish (C1), user knowledge of medical analysis systems or robotics, and basic IT network knowledge required. Remote support tools and dedicated lab for error simulation.
Requirements
- Fluent Dutch/Flemish (C1)
- Confident English communication (min. B1/B2)
- Fluent German speaking skills (desirable)
- User knowledge of medical analysis systems or robotics, mechanics, or electrical engineering
- Basic IT network knowledge
- Familiarity with CRM tools
- Strong customer orientation
- Team player in intercultural teams
- Pronounced methodical competence in troubleshooting
- Completed training as a Medical Technical Assistant (MTA), Technician, or Bachelor's degree in Natural Sciences, IT, Chemical or Electrical Engineering
- Initial professional experience in medical technology field
- Experience in technical customer support or laboratory function
Tasks
- Serve as the technical interface for customers and colleagues
- Process customer and employee inquiries via phone and email
- Utilize remote services for customer support
- Simulate customer situations in the laboratory to identify errors
- Document solution approaches in the CRM system
- Manage advanced complaints for medium-complexity issues
- Collaborate with 2nd-level support on product quality problems
- Support technical field service during on-site activities
Education
- Vocational certificationOR
- Bachelor's degree
Languages
- Dutch – Business Fluent
- English – Business Fluent
- German – Basic
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Roche Diagnostics Deutschland GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Roche Diagnostics Deutschland GmbH
Industry
Healthcare
Description
Das Unternehmen setzt sich für die Verbesserung der Gesundheitsversorgung ein und entwickelt innovative Lösungen in der Labordiagnostik.
Not a perfect match?
- Roche Diagnostics Deutschland GmbH
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Servicetechniker / Medizintechniker für Labordiagnostik(m/w/x)
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Mitarbeiter in der Kundenbetreuung(m/w/x)
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