iwoca
Collections & Debt Recovery Specialist(m/w/x)
Full-timeOn-siteExperienced
Frankfurt am Main, Berlin
from 34,000 - 46,000 / year
New Job?Nejo!
Your personal AI career agent
IWiwoca
Junior Collections Specialist(m/w/x)
Berlin, Frankfurt am Main
from 34,000 - 46,000 / year
Full-timeOn-siteJunior
AI/ML
Nejo AI Summary
Resolving high-volume customer accounts in arrears for a fintech lender supporting SMEs. German C1 language skills required for client communication and negotiation. One-month paid sabbatical after 4 years, company ski chalet trip.
Requirements
- Curiosity and comfort using AI tools for problem-solving, productivity, and quality improvement
- German language skills (C1) for client communication, negotiation, and handling tense situations
- Smart, humble, motivated, and continuously improving
- 1 year debt recovery experience, ideally in commercial/business sector
- Empathy, forbearance, and professionalism
- Strong communication skills, accuracy, and confidence
- Ability to deal with challenges, innovate, and think on feet
- Business acumen, entrepreneurial spirit, enthusiasm for helping SMEs, finance industry experience advantageous
Tasks
- Handle high-volume customer accounts in arrears
- Manage inbound and outbound customer communications
- Build relationships with customers to resolve breaches
- Negotiate and monitor feasible repayment solutions
- Collaborate with internal teams to strategize actions
- Work with Collections Management to review strategies
- Instruct and liaise with third-party agencies and Paralegals
- Ensure compliance with legislation and regulatory guidelines
- Adhere to company policies and procedures
- Maintain iwoca’s company reputation
- Update databases and systems with accurate records
Work Experience
- 1 year
Education
- Compulsory education
Languages
- German – Business Fluent
Benefits
More Vacation Days
- 26 days of vacation
- Birthday off
Workation & Sabbatical
- One-month paid sabbatical after 4 years
Mental Health Support
- Mental health support
Team Events
- Company ski chalet trip
- Company summer trip
Healthcare & Fitness
- Gym membership program
Public Transport Subsidies
- Deutschlandticket contribution
Retirement Plans
- Company pension
Parking & Commuter Benefits
- Great office locations
Purpose-Driven Work
- Paid volunteer day
Corporate Discounts
- Corporate Benefits discounts
Snacks & Drinks
- Stocked fridges
- Snacks
Learning & Development
- Learning and development budget
- Learning German budget
- Access to learning platforms
Additional Allowances
- Book budget
Informal Culture
- Company-wide talks
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of iwoca and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
Not a perfect match?
- iwoca
Junior Forderungsmanager:in(m/w/x)
Full-timeOn-siteJuniorFrankfurt am Main, Berlinfrom 34,000 - 46,000 / year - iwoca
Junior Forderungsmanager:in(m/w/x)
Full-timeOn-siteJuniorFrankfurt am Main, Berlinfrom 34,000 - 46,000 / year - iwoca
Junior Credit Analyst(m/w/x)
Full-timeOn-siteJuniorFrankfurt am Main, Berlinfrom 41,000 - 50,000 / year - iwoca
Junior Credit Analyst(m/w/x)
Full-timeOn-siteJuniorFrankfurt am Main, Berlinfrom 46,000 - 55,000 / year
IWiwoca
Junior Collections Specialist(m/w/x)
Berlin, Frankfurt am Main
from 34,000 - 46,000 / year
Full-timeOn-siteJunior
AI/ML
Nejo AI Summary
Resolving high-volume customer accounts in arrears for a fintech lender supporting SMEs. German C1 language skills required for client communication and negotiation. One-month paid sabbatical after 4 years, company ski chalet trip.
Requirements
- Curiosity and comfort using AI tools for problem-solving, productivity, and quality improvement
- German language skills (C1) for client communication, negotiation, and handling tense situations
- Smart, humble, motivated, and continuously improving
- 1 year debt recovery experience, ideally in commercial/business sector
- Empathy, forbearance, and professionalism
- Strong communication skills, accuracy, and confidence
- Ability to deal with challenges, innovate, and think on feet
- Business acumen, entrepreneurial spirit, enthusiasm for helping SMEs, finance industry experience advantageous
Tasks
- Handle high-volume customer accounts in arrears
- Manage inbound and outbound customer communications
- Build relationships with customers to resolve breaches
- Negotiate and monitor feasible repayment solutions
- Collaborate with internal teams to strategize actions
- Work with Collections Management to review strategies
- Instruct and liaise with third-party agencies and Paralegals
- Ensure compliance with legislation and regulatory guidelines
- Adhere to company policies and procedures
- Maintain iwoca’s company reputation
- Update databases and systems with accurate records
Work Experience
- 1 year
Education
- Compulsory education
Languages
- German – Business Fluent
Benefits
More Vacation Days
- 26 days of vacation
- Birthday off
Workation & Sabbatical
- One-month paid sabbatical after 4 years
Mental Health Support
- Mental health support
Team Events
- Company ski chalet trip
- Company summer trip
Healthcare & Fitness
- Gym membership program
Public Transport Subsidies
- Deutschlandticket contribution
Retirement Plans
- Company pension
Parking & Commuter Benefits
- Great office locations
Purpose-Driven Work
- Paid volunteer day
Corporate Discounts
- Corporate Benefits discounts
Snacks & Drinks
- Stocked fridges
- Snacks
Learning & Development
- Learning and development budget
- Learning German budget
- Access to learning platforms
Additional Allowances
- Book budget
Informal Culture
- Company-wide talks
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of iwoca and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
iwoca
Industry
FinancialServices
Description
Das Unternehmen unterstützt Unternehmer*innen bei der optimalen Nutzung ihrer Produkte durch exzellenten Kundenservice.
Not a perfect match?
- iwoca
Collections & Debt Recovery Specialist(m/w/x)
Full-timeOn-siteExperiencedFrankfurt am Main, Berlinfrom 34,000 - 46,000 / year - iwoca
Junior Forderungsmanager:in(m/w/x)
Full-timeOn-siteJuniorFrankfurt am Main, Berlinfrom 34,000 - 46,000 / year - iwoca
Junior Forderungsmanager:in(m/w/x)
Full-timeOn-siteJuniorFrankfurt am Main, Berlinfrom 34,000 - 46,000 / year - iwoca
Junior Credit Analyst(m/w/x)
Full-timeOn-siteJuniorFrankfurt am Main, Berlinfrom 41,000 - 50,000 / year - iwoca
Junior Credit Analyst(m/w/x)
Full-timeOn-siteJuniorFrankfurt am Main, Berlinfrom 46,000 - 55,000 / year