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Product Operations Coordinator(m/w/x)
Full-timeWith HomeofficeJunior
München
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AIAily Labs SLU
Junior Business Resiliency & Delivery Specialist(m/w/x)
München
Full-timeWith Home OfficeJunior
Nejo AI Summary
Supporting incident management and SLA tracking for AI-driven enterprise software. 0-2 years operations or delivery experience required. Hybrid work, encouragement of new technologies and experimentation.
Requirements
- 0-2 years of experience in operations, delivery, support, or technical roles
- Exposure to incident management, service support, or delivery environments
- Experience in SaaS or tech environment
- Basic understanding of web/mobile applications and system interaction
- Familiarity with ticketing systems (e.g., Jira Service Management)
- Exposure to monitoring tools (e.g., DataDog, Sentry)
- Understanding of SLAs, priorities, and incident workflows
- Basic knowledge of cloud environments (AWS/Azure)
- Strong organizational and coordination skills
- Attention to detail and structured process adherence
- Clear and professional communication
- Ability to stay calm and structured under pressure
- Willingness to learn and grow in fast-paced environment
- Exposure to on-call or incident management environments
- Familiarity with Agile delivery processes
- Basic understanding of DevOps or platform operations
- Interest in reliability, delivery governance, or service operations
Tasks
- Support incident management and SLA tracking
- Assist in managing incidents across channels
- Ensure proper prioritization and timely follow-up
- Support communication during incident resolution
- Learn and support operational processes
- Work with senior members on incident handling
- Support ticket management and delivery workflows
- Assist with platform monitoring and risk escalation
- Monitor alerts and platform health indicators
- Identify unusual patterns and escalate issues
- Support delivery coordination
- Track deployments and identify blockers
- Maintain visibility across teams
- Support reporting and insights
- Prepare reports on incidents and SLA performance
- Contribute to identifying trends and areas for improvement
- Contribute to continuous improvement
- Improve on-call, service support, and delivery processes
- Identify gaps and suggest improvements
- Maintain operational documentation
- Create and update incident handling procedures
- Maintain delivery guidelines
Education
- Compulsory education
Languages
- English – Business Fluent
Tools & Technologies
- Jira Service Management
- DataDog
- Sentry
- AWS
- Azure
Benefits
Flexible Working
- Hybrid work mode
Modern Equipment
- Encouragement of new technologies
Startup Environment
- Encouragement of experimentation
- Freedom to explore future technologies
Team Events
- Cool and fun offsites
- Regular casual get-togethers
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Aily Labs SLU and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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AIAily Labs SLU
Junior Business Resiliency & Delivery Specialist(m/w/x)
München
Full-timeWith Home OfficeJunior
Nejo AI Summary
Supporting incident management and SLA tracking for AI-driven enterprise software. 0-2 years operations or delivery experience required. Hybrid work, encouragement of new technologies and experimentation.
Requirements
- 0-2 years of experience in operations, delivery, support, or technical roles
- Exposure to incident management, service support, or delivery environments
- Experience in SaaS or tech environment
- Basic understanding of web/mobile applications and system interaction
- Familiarity with ticketing systems (e.g., Jira Service Management)
- Exposure to monitoring tools (e.g., DataDog, Sentry)
- Understanding of SLAs, priorities, and incident workflows
- Basic knowledge of cloud environments (AWS/Azure)
- Strong organizational and coordination skills
- Attention to detail and structured process adherence
- Clear and professional communication
- Ability to stay calm and structured under pressure
- Willingness to learn and grow in fast-paced environment
- Exposure to on-call or incident management environments
- Familiarity with Agile delivery processes
- Basic understanding of DevOps or platform operations
- Interest in reliability, delivery governance, or service operations
Tasks
- Support incident management and SLA tracking
- Assist in managing incidents across channels
- Ensure proper prioritization and timely follow-up
- Support communication during incident resolution
- Learn and support operational processes
- Work with senior members on incident handling
- Support ticket management and delivery workflows
- Assist with platform monitoring and risk escalation
- Monitor alerts and platform health indicators
- Identify unusual patterns and escalate issues
- Support delivery coordination
- Track deployments and identify blockers
- Maintain visibility across teams
- Support reporting and insights
- Prepare reports on incidents and SLA performance
- Contribute to identifying trends and areas for improvement
- Contribute to continuous improvement
- Improve on-call, service support, and delivery processes
- Identify gaps and suggest improvements
- Maintain operational documentation
- Create and update incident handling procedures
- Maintain delivery guidelines
Education
- Compulsory education
Languages
- English – Business Fluent
Tools & Technologies
- Jira Service Management
- DataDog
- Sentry
- AWS
- Azure
Benefits
Flexible Working
- Hybrid work mode
Modern Equipment
- Encouragement of new technologies
Startup Environment
- Encouragement of experimentation
- Freedom to explore future technologies
Team Events
- Cool and fun offsites
- Regular casual get-togethers
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Aily Labs SLU and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Aily Labs SLU
Industry
IT
Description
Aily Labs is rethinking enterprise software by leveraging the AI revolution, focusing on insights and decisions. Founded in 2020, the company has grown to 350 people.
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