FREENOW
IT Technical Support Specialist(m/w/x)
Full-timeOn-siteNot specified
Hamburg, Berlin
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FRFREENOW
IT Zendesk Administrator(m/w/x)
Berlin, Hamburg
Full-timeOn-siteExperienced
Nejo AI Summary
Configuring and optimizing Zendesk for multi-mobility app, integrating with Jira, Slack, and Salesforce. Extensive Zendesk administration experience required. LinkedIn Learning, sabbatical, and birthday off.
Requirements
- Extensive Zendesk administration experience
- Knowledge of Zendesk triggers and automations
- Proven track record of complex Zendesk implementations
- Systematic problem-solving skills
- Ability to visualize SaaS data flow
- Strong understanding of Zendesk capabilities
- Zendesk API knowledge
- Experience with liquid markup for dynamic content
- Experience with webhooks
- Ability to translate technical to non-technical language
- Comfort advising agents on new features
- Comfort presenting performance data to stakeholders
- 4+ years progressive experience with Zendesk Suite
- Hands-on experience architecting integrations using REST APIs
- Hands-on experience managing integrations using REST APIs
- Hands-on experience architecting integrations using webhooks
- Hands-on experience managing integrations using webhooks
- Expertise in solution architecture
- Expertise designing scalable, complex workflows
- Expertise implementing scalable, complex workflows
- Expertise designing complex business rules
- Expertise implementing complex business rules
- Track record of leading large-scale technical projects
- Ability to translate business goals to technical roadmap
- Ability to articulate business value of platform initiatives
- Strong leadership capabilities
- Ability to guide team members
- Ability to establish best practices
- Ability to elevate team's technical skills
- Excellent communication skills
- Ability to act as trusted advisor to business leaders
- Ability to act as trusted advisor to senior management
- Advanced analytical skills
- Advanced troubleshooting skills
- Resolving complex technical challenges
- Resolving ambiguous technical challenges
- Ability to write clear technical documentation
- Ability to write concise technical documentation
Tasks
- Configure and maintain Zendesk instance
- Optimize platform for agents and customers
- Design advanced workflows and triggers
- Build and maintain macros and automations
- Integrate Zendesk with Jira, Slack, and Salesforce
- Manage Zendesk Guide help center
- Optimize Answer Bot and Chatbots
- Implement proactive support solutions
- Reduce ticket deflection
- Empower user self-service
- Translate business requirements into technical configurations
- Lead rollout of new Zendesk features
- Ensure support infrastructure scales with company growth
- Partner with Customer Experience, Product, and Customer Care
Work Experience
- 4 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- Zendesk
- REST APIs
- webhooks
- liquid markup
Benefits
Flexible Working
- Flexible working arrangements
Learning & Development
- LinkedIn Learning
Workation & Sabbatical
- Sabbatical and special leave policies
- Short term EU work policy
Corporate Discounts
- WeRoad partnership
More Vacation Days
- Birthday off
- 24th December off
- 31st December off
Other Benefits
- Mobility Credit
Healthcare & Fitness
- Health Insurance
Mental Health Support
- Employee assistance program
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of FREENOW and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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FRFREENOW
IT Zendesk Administrator(m/w/x)
Berlin, Hamburg
Full-timeOn-siteExperienced
Nejo AI Summary
Configuring and optimizing Zendesk for multi-mobility app, integrating with Jira, Slack, and Salesforce. Extensive Zendesk administration experience required. LinkedIn Learning, sabbatical, and birthday off.
Requirements
- Extensive Zendesk administration experience
- Knowledge of Zendesk triggers and automations
- Proven track record of complex Zendesk implementations
- Systematic problem-solving skills
- Ability to visualize SaaS data flow
- Strong understanding of Zendesk capabilities
- Zendesk API knowledge
- Experience with liquid markup for dynamic content
- Experience with webhooks
- Ability to translate technical to non-technical language
- Comfort advising agents on new features
- Comfort presenting performance data to stakeholders
- 4+ years progressive experience with Zendesk Suite
- Hands-on experience architecting integrations using REST APIs
- Hands-on experience managing integrations using REST APIs
- Hands-on experience architecting integrations using webhooks
- Hands-on experience managing integrations using webhooks
- Expertise in solution architecture
- Expertise designing scalable, complex workflows
- Expertise implementing scalable, complex workflows
- Expertise designing complex business rules
- Expertise implementing complex business rules
- Track record of leading large-scale technical projects
- Ability to translate business goals to technical roadmap
- Ability to articulate business value of platform initiatives
- Strong leadership capabilities
- Ability to guide team members
- Ability to establish best practices
- Ability to elevate team's technical skills
- Excellent communication skills
- Ability to act as trusted advisor to business leaders
- Ability to act as trusted advisor to senior management
- Advanced analytical skills
- Advanced troubleshooting skills
- Resolving complex technical challenges
- Resolving ambiguous technical challenges
- Ability to write clear technical documentation
- Ability to write concise technical documentation
Tasks
- Configure and maintain Zendesk instance
- Optimize platform for agents and customers
- Design advanced workflows and triggers
- Build and maintain macros and automations
- Integrate Zendesk with Jira, Slack, and Salesforce
- Manage Zendesk Guide help center
- Optimize Answer Bot and Chatbots
- Implement proactive support solutions
- Reduce ticket deflection
- Empower user self-service
- Translate business requirements into technical configurations
- Lead rollout of new Zendesk features
- Ensure support infrastructure scales with company growth
- Partner with Customer Experience, Product, and Customer Care
Work Experience
- 4 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- Zendesk
- REST APIs
- webhooks
- liquid markup
Benefits
Flexible Working
- Flexible working arrangements
Learning & Development
- LinkedIn Learning
Workation & Sabbatical
- Sabbatical and special leave policies
- Short term EU work policy
Corporate Discounts
- WeRoad partnership
More Vacation Days
- Birthday off
- 24th December off
- 31st December off
Other Benefits
- Mobility Credit
Healthcare & Fitness
- Health Insurance
Mental Health Support
- Employee assistance program
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of FREENOW and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
FREENOW
Industry
Transportation
Description
The company empowers smarter mobility decisions, helping people to move freely and cities to thrive.
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