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JOJotec GmbH Jobportal

IT Support Technician III(m/w/x)

Hechingen
Full-timeOn-siteManagement

IT support for medical device manufacturing, managing A/V and telepresence systems for global surgeon collaboration. Experience supporting senior leadership and thorough knowledge of web/video conferencing platforms required. Purpose-driven flexible working, structured onboarding.

Requirements

  • Excellent communications and organizational skills
  • Experience with supporting senior leadership
  • Thorough knowledge of Web- and Video conferencing Platforms
  • Thorough knowledge of Microsoft Windows 10 and 11
  • Thorough knowledge of Apple macOS, iPadOS, iOS
  • Thorough knowledge of Microsoft Office / M365
  • Thorough knowledge of Ticket Systems and Incident Resolution Procedures
  • Experience with Administration of Microsoft Platform
  • Computer Hardware installation & troubleshooting
  • Mobile/wireless/tablet device installation & troubleshooting
  • Experience with Mobile Device Management
  • Phone systems, PBX and Cloud-Calling experience a plus
  • Willingness to provide afterhours support
  • Foundational Knowledge in Cyber Security Guidelines
  • Fluent German language skills and Good English language skills
  • Mentor and guide junior team members

Tasks

  • Provide technical support and troubleshoot IT issues.
  • Deliver exceptional customer service to users.
  • Maintain accurate documentation and conduct training.
  • Collaborate with team members on projects.
  • Manage audio/visual and telepresence systems.
  • Support mobile and wireless devices for users.
  • Utilize communication skills to manage tasks and requests.

Work Experience

  • approx. 1 - 4 years

Education

  • Vocational certificationOR
  • Bachelor's degreeOR
  • Master's degree

Languages

  • GermanBusiness Fluent
  • EnglishBusiness Fluent

Tools & Technologies

  • Cisco Webex
  • MS Teams
  • Microsoft Windows 10
  • Microsoft Windows 11
  • Apple macOS
  • iPadOS
  • iOS
  • Microsoft Office
  • M365
  • Mobile Device Management
  • ITIL Framework

Benefits

Diverse Work

  • High-impact IT operations role

Startup Environment

  • Cross-functional collaboration

Mentorship & Coaching

  • Structured onboarding and development

Flexible Working

  • Purpose-driven flexible working

Other Benefits

  • Attractive benefits package
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Jotec GmbH Jobportal and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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