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Jotec GmbH Jobportal
5mo ago

IT Support Technician III(m/w/x)

Hechingen
Full-timeOn-siteManagement

Description

You provide technical support and customer service to ensure smooth IT operations. Your responsibilities include documentation, training, and project collaboration, as well as managing audio/visual systems and mobile device support.

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Requirements

  • •Excellent communications and organizational skills
  • •Experience with supporting senior leadership
  • •Thorough knowledge of Web- and Video conferencing Platforms
  • •Thorough knowledge of Microsoft Windows 10 and 11
  • •Thorough knowledge of Apple macOS, iPadOS, iOS
  • •Thorough knowledge of Microsoft Office / M365
  • •Thorough knowledge of Ticket Systems and Incident Resolution Procedures
  • •Experience with Administration of Microsoft Platform
  • •Computer Hardware installation & troubleshooting
  • •Mobile/wireless/tablet device installation & troubleshooting
  • •Experience with Mobile Device Management
  • •Phone systems, PBX and Cloud-Calling experience a plus
  • •Willingness to provide afterhours support
  • •Foundational Knowledge in Cyber Security Guidelines
  • •Fluent German language skills and Good English language skills
  • •Mentor and guide junior team members

Work Experience

approx. 1 - 4 years

Tasks

  • •Provide technical support and troubleshoot IT issues.
  • •Deliver exceptional customer service to users.
  • •Maintain accurate documentation and conduct training.
  • •Collaborate with team members on projects.
  • •Manage audio/visual and telepresence systems.
  • •Support mobile and wireless devices for users.
  • •Utilize communication skills to manage tasks and requests.

Tools & Technologies

Cisco WebexMS TeamsMicrosoft Windows 10Microsoft Windows 11Apple macOSiPadOSiOSMicrosoft OfficeM365Mobile Device ManagementITIL Framework

Languages

German – Business Fluent

English – Business Fluent

Benefits

Diverse Work

  • •High-impact IT operations role

Startup Environment

  • •Cross-functional collaboration

Mentorship & Coaching

  • •Structured onboarding and development

Flexible Working

  • •Purpose-driven flexible working

Other Benefits

  • •Attractive benefits package
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