Data4Life
Helpdesk / IT Support Specialist(m/w/x)
Full-timeOn-siteExperienced
Berlin, Potsdam
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Maintaining IT infrastructure across office locations, troubleshooting macOS/Windows hardware and connectivity. Jira Service Management ticket-based support experience required. Onboarding/offboarding employees, managing IT assets and user access.
Requirements
- Proven track record in IT Support, Service Desk, or System Administrator role
- Strong hands-on troubleshooting skills for macOS and Windows
- Proven track record in ticket-based support environment (Jira Service Management)
- Focus on SLA adherence and user satisfaction
- Hands-on experience with MDM solutions (Jamf Pro, Microsoft Intune)
- Device deployment and inventory management experience
- Competent in administering Google Workspace
- Support for common startup tools (Slack, Zoom)
- Familiarity with Jira and Confluence (agent/admin perspective)
- Managing projects, permissions, and workflows in Jira/Confluence (plus)
- Familiarity with basic office network troubleshooting (WiFi, LAN, VPN, Video Conferencing)
- Strong understanding of security best practices (MFA, password hygiene, phishing awareness)
- Basic ability to develop Bash/PowerShell scripts
- Strong willingness to automate
- Excellent verbal and written English skills
- Ability to explain technical concepts to non-technical stakeholders with empathy
- Encouraged to apply even if not all requirements are met
Tasks
- Maintain IT infrastructure across office locations
- Troubleshoot hardware, software, and connectivity issues
- Onboard and offboard new and departing employees
- Manage IT asset inventory and procurement
- Administer user access and identity management
- Support workplace tools and applications
- Create and update internal knowledge base articles
- Assess and implement new workplace solutions
- Oversee IT hardware assets and operations
Work Experience
- approx. 1 - 4 years
Education
- Compulsory education
Languages
- English – Business Fluent
Tools & Technologies
- macOS
- Windows
- Jira Service Management
- Jamf Pro
- Microsoft Intune
- Google Workspace
- Slack
- Zoom
- Jira
- Confluence
- Bash
- PowerShell
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Moonfare and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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Maintaining IT infrastructure across office locations, troubleshooting macOS/Windows hardware and connectivity. Jira Service Management ticket-based support experience required. Onboarding/offboarding employees, managing IT assets and user access.
Requirements
- Proven track record in IT Support, Service Desk, or System Administrator role
- Strong hands-on troubleshooting skills for macOS and Windows
- Proven track record in ticket-based support environment (Jira Service Management)
- Focus on SLA adherence and user satisfaction
- Hands-on experience with MDM solutions (Jamf Pro, Microsoft Intune)
- Device deployment and inventory management experience
- Competent in administering Google Workspace
- Support for common startup tools (Slack, Zoom)
- Familiarity with Jira and Confluence (agent/admin perspective)
- Managing projects, permissions, and workflows in Jira/Confluence (plus)
- Familiarity with basic office network troubleshooting (WiFi, LAN, VPN, Video Conferencing)
- Strong understanding of security best practices (MFA, password hygiene, phishing awareness)
- Basic ability to develop Bash/PowerShell scripts
- Strong willingness to automate
- Excellent verbal and written English skills
- Ability to explain technical concepts to non-technical stakeholders with empathy
- Encouraged to apply even if not all requirements are met
Tasks
- Maintain IT infrastructure across office locations
- Troubleshoot hardware, software, and connectivity issues
- Onboard and offboard new and departing employees
- Manage IT asset inventory and procurement
- Administer user access and identity management
- Support workplace tools and applications
- Create and update internal knowledge base articles
- Assess and implement new workplace solutions
- Oversee IT hardware assets and operations
Work Experience
- approx. 1 - 4 years
Education
- Compulsory education
Languages
- English – Business Fluent
Tools & Technologies
- macOS
- Windows
- Jira Service Management
- Jamf Pro
- Microsoft Intune
- Google Workspace
- Slack
- Zoom
- Jira
- Confluence
- Bash
- PowerShell
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Moonfare and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Moonfare
Industry
FinancialServices
Description
The company delivers institutional-quality portfolios for investors in private markets, combining finance and tech expertise.
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