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IT Support Specialist 2nd Level - Networking(m/w/x)
Troubleshooting network architecture and cloud connectivity for an all-in-one IT platform. Hands-on experience with Cisco, Fortinet, or Ubiquiti networking hardware required. Public transportation ticket and Urban Sports Club membership.
Requirements
- Apprenticeship as an IT specialist for system administration or advancement to a system administrator role through professional development
- Practical experience in managing MDM systems, configuring and troubleshooting device connectivity, VPN profiles, and ZTNA policies
- Hands-on experience with networking hardware and services from vendors like Cisco, Fortinet, or Ubiquiti
- Familiarity with configuring and managing cloud-based networks, including DNS, DHCP, LAN/WAN, routing, security gateway policies, and Wi-Fi optimization
- Strong proficiency in English
- Empathy, patience, clarity, and a service-oriented approach when engaging with customers
- Hands-on mentality and ability to shape and improve infrastructure
Tasks
- Act as the primary point of contact for customers and 1st level support team
- Handle inquiries related to networking, connectivity, and infrastructure
- Provide technical support for complex customer issues
- Emphasize network architecture, cloud connectivity, and performance optimization
- Respond to customer inquiries with a solution-oriented approach
- Focus on network stability and secure configurations
- Optimize cloud-based communication flows
- Design and implement secure network architectures
- Include LAN/WLAN, site-to-site VPNs, and cloud integrations (AWS VPC, Azure VNet)
- Support the IT Ops team in enhancing support processes
- Automate network monitoring, device onboarding, and connectivity diagnostics
Work Experience
- 2 - 5 years
Education
- Vocational certification
Languages
- English – Business Fluent
Tools & Technologies
- MDM systems
- Cisco
- Fortinet
- Ubiquiti
Benefits
Competitive Pay
- Attractive compensation package
Public Transport Subsidies
- Public transportation ticket
Healthcare & Fitness
- Urban Sports Club
Corporate Discounts
- Corporate Benefits
Not a perfect match?
- deeploi GmbHFull-timeOn-siteExperiencedMünchen
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IT Support Specialist 2nd Level - Networking(m/w/x)
Troubleshooting network architecture and cloud connectivity for an all-in-one IT platform. Hands-on experience with Cisco, Fortinet, or Ubiquiti networking hardware required. Public transportation ticket and Urban Sports Club membership.
Requirements
- Apprenticeship as an IT specialist for system administration or advancement to a system administrator role through professional development
- Practical experience in managing MDM systems, configuring and troubleshooting device connectivity, VPN profiles, and ZTNA policies
- Hands-on experience with networking hardware and services from vendors like Cisco, Fortinet, or Ubiquiti
- Familiarity with configuring and managing cloud-based networks, including DNS, DHCP, LAN/WAN, routing, security gateway policies, and Wi-Fi optimization
- Strong proficiency in English
- Empathy, patience, clarity, and a service-oriented approach when engaging with customers
- Hands-on mentality and ability to shape and improve infrastructure
Tasks
- Act as the primary point of contact for customers and 1st level support team
- Handle inquiries related to networking, connectivity, and infrastructure
- Provide technical support for complex customer issues
- Emphasize network architecture, cloud connectivity, and performance optimization
- Respond to customer inquiries with a solution-oriented approach
- Focus on network stability and secure configurations
- Optimize cloud-based communication flows
- Design and implement secure network architectures
- Include LAN/WLAN, site-to-site VPNs, and cloud integrations (AWS VPC, Azure VNet)
- Support the IT Ops team in enhancing support processes
- Automate network monitoring, device onboarding, and connectivity diagnostics
Work Experience
- 2 - 5 years
Education
- Vocational certification
Languages
- English – Business Fluent
Tools & Technologies
- MDM systems
- Cisco
- Fortinet
- Ubiquiti
Benefits
Competitive Pay
- Attractive compensation package
Public Transport Subsidies
- Public transportation ticket
Healthcare & Fitness
- Urban Sports Club
Corporate Discounts
- Corporate Benefits
About the Company
deeploi GmbH
Industry
IT
Description
The company builds an all-in-one IT platform with premium support, covering the entire scope of a company's IT department.
Not a perfect match?
- deeploi GmbH
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