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DE
deeploi GmbH
2mo ago

IT Support Specialist 2nd Level - Networking(m/w/x)

München
Full-timeOn-siteExperienced

Description

In this role, you will be the go-to expert for customers and the first-level support team, tackling complex networking issues and optimizing secure network architectures. Your daily responsibilities will include providing technical support, ensuring network stability, and enhancing support processes.

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Requirements

  • •Apprenticeship as an IT specialist for system administration or advancement to a system administrator role through professional development
  • •Practical experience in managing MDM systems, configuring and troubleshooting device connectivity, VPN profiles, and ZTNA policies
  • •Hands-on experience with networking hardware and services from vendors like Cisco, Fortinet, or Ubiquiti
  • •Familiarity with configuring and managing cloud-based networks, including DNS, DHCP, LAN/WAN, routing, security gateway policies, and Wi-Fi optimization
  • •Strong proficiency in English
  • •Empathy, patience, clarity, and a service-oriented approach when engaging with customers
  • •Hands-on mentality and ability to shape and improve infrastructure

Education

Vocational certification

Work Experience

2 - 5 years

Tasks

  • •Act as the primary point of contact for customers and 1st level support team
  • •Handle inquiries related to networking, connectivity, and infrastructure
  • •Provide technical support for complex customer issues
  • •Emphasize network architecture, cloud connectivity, and performance optimization
  • •Respond to customer inquiries with a solution-oriented approach
  • •Focus on network stability and secure configurations
  • •Optimize cloud-based communication flows
  • •Design and implement secure network architectures
  • •Include LAN/WLAN, site-to-site VPNs, and cloud integrations (AWS VPC, Azure VNet)
  • •Support the IT Ops team in enhancing support processes
  • •Automate network monitoring, device onboarding, and connectivity diagnostics

Tools & Technologies

MDM systemsCiscoFortinetUbiquiti

Languages

English – Business Fluent

Benefits

Competitive Pay

  • •Attractive compensation package

Public Transport Subsidies

  • •Public transportation ticket

Healthcare & Fitness

  • •Urban Sports Club

Corporate Discounts

  • •Corporate Benefits
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