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BI
Billie
19d ago

IT Support Engineer(m/w/x)

Berlin
Full-timeWith Home OfficeExperienced
AI/ML

Description

As the first point of contact for IT support in Berlin, you'll ensure smooth operations by managing user lifecycles, resolving technical tickets, and overseeing the company's IT inventory.

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Requirements

  • 3-5 years IT Support Engineering experience
  • Proactive hands-on problem-solving approach
  • Curiosity to learn new technologies
  • Great people skills and communication
  • Experience in collaboration tools
  • Hands-on experience with Jamf, Okta, Atlassian
  • Familiarity with Macbooks and MacOS
  • Very good triage and problem-solving skills
  • Excellent English communication skills

Education

Vocational certification
OR
Bachelor's degree
OR
Master's degree

Tasks

  • Provide first point of contact IT support
  • Manage user onboarding and offboarding
  • Monitor tier 1 and tier 2 ticket queues
  • Communicate with external vendors
  • Manage the IT inventory
  • Execute various IT projects

Tools & Technologies

Google WorkspaceSlackConfluenceJamfOktaAtlassianMacbooksMacOS

Languages

EnglishBusiness Fluent

GermanBasic

Benefits

Flexible Working

  • Flexible work hours
  • Hybrid working approach

Purpose-Driven Work

  • Challenging and impactful work

Competitive Pay

  • Virtual Shares Incentive Program

More Vacation Days

  • 30 days vacation

Workation & Sabbatical

  • Sabbatical opportunities

Family Support

  • Extra child sickness leave

Public Transport Subsidies

  • Discounted public transport

Company Bike

  • Discounted JobRad

Additional Allowances

  • Yearly development budget

Other Benefits

  • Free German group classes
  • Interest groups

Informal Culture

  • Multicultural team

Team Events

  • Company and team events
  • Game nights

Healthcare & Fitness

  • Billie run club
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Billie and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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