RSG Group
IT-Support Engineer(m/w/x)
Full-timeWith HomeofficeExperienced
Berlin
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THThe Stepstone Group
IT Support Analyst - 1st and 2nd line(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Global technical support via portal, phone, and chat for Office 365 and soft-phone systems at job platform with 20+ brands. Fluency in both German and English required. 30 days vacation plus additional days off for Christmas and New Year's Eve.
Requirements
- Proven experience as IT Support Analyst
- All-round technical skills
- Excellent communication skills
- Very good German and English
- Microsoft or CompTIA Certifications
- ITIL certification
- Willingness for regional or international travel
Tasks
- Provide global first and second-line technical support
- Deliver support via portal, phone, and chat
- Ensure adherence to SLAs and KPIs
- Troubleshoot hardware, software, and basic network issues
- Support Office 365 and soft-phone systems
- Manage Windows and Mac OS platforms
- Install and configure standard software and hardware
- Maintain hardware and software onsite and remotely
- Escalate complex issues to third-line service teams
- Collaborate on Corporate IT projects
- Support the deployment of new technologies
- Maintain regional office environments and AV systems
- Provide remote office support involving occasional travel
Work Experience
approx. 1 - 4 years
Education
Vocational certificationORBachelor's degreeORMaster's degree
Languages
German – Business FluentEnglish – Business Fluent
Tools & Technologies
Microsoft CertificationsCompTIA CertificationsITIL
Benefits
Flexible Working
- •Hybrid working model
More Vacation Days
- •30 days of holidays
- •Christmas and New Year's Eve holidays
Retirement Plans
- •Company pension scheme
Mental Health Support
- •24/7 Employee Assistance Programme
Other Benefits
- •Life Assurance Cover
Purpose-Driven Work
- •Volunteering days
Company Bike
- •Job bike
Parking & Commuter Benefits
- •Discounted parking
Public Transport Subsidies
- •Job ticket
Healthcare & Fitness
- •In-house gym
Snacks & Drinks
- •In-house barista
Informal Culture
- •Dog-friendly office
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of The Stepstone Group and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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THThe Stepstone Group
IT Support Analyst - 1st and 2nd line(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Global technical support via portal, phone, and chat for Office 365 and soft-phone systems at job platform with 20+ brands. Fluency in both German and English required. 30 days vacation plus additional days off for Christmas and New Year's Eve.
Requirements
- Proven experience as IT Support Analyst
- All-round technical skills
- Excellent communication skills
- Very good German and English
- Microsoft or CompTIA Certifications
- ITIL certification
- Willingness for regional or international travel
Tasks
- Provide global first and second-line technical support
- Deliver support via portal, phone, and chat
- Ensure adherence to SLAs and KPIs
- Troubleshoot hardware, software, and basic network issues
- Support Office 365 and soft-phone systems
- Manage Windows and Mac OS platforms
- Install and configure standard software and hardware
- Maintain hardware and software onsite and remotely
- Escalate complex issues to third-line service teams
- Collaborate on Corporate IT projects
- Support the deployment of new technologies
- Maintain regional office environments and AV systems
- Provide remote office support involving occasional travel
Work Experience
approx. 1 - 4 years
Education
Vocational certificationORBachelor's degreeORMaster's degree
Languages
German – Business FluentEnglish – Business Fluent
Tools & Technologies
Microsoft CertificationsCompTIA CertificationsITIL
Benefits
Flexible Working
- •Hybrid working model
More Vacation Days
- •30 days of holidays
- •Christmas and New Year's Eve holidays
Retirement Plans
- •Company pension scheme
Mental Health Support
- •24/7 Employee Assistance Programme
Other Benefits
- •Life Assurance Cover
Purpose-Driven Work
- •Volunteering days
Company Bike
- •Job bike
Parking & Commuter Benefits
- •Discounted parking
Public Transport Subsidies
- •Job ticket
Healthcare & Fitness
- •In-house gym
Snacks & Drinks
- •In-house barista
Informal Culture
- •Dog-friendly office
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of The Stepstone Group and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
The Stepstone Group
Industry
IT
Description
Das Unternehmen setzt sich für eine faire und vorurteilsfreie Rekrutierung ein und verbindet Jobsuchende mit Unternehmen weltweit.
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