Planet
IT Support Specialist(m/w/x)
Full-timeWith HomeofficeExperienced
Berlin
New Job?Nejo!
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INIntercom
IT Specialist(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
Internal IT support for AI customer service platform, managing account lifecycle and application integrations with Jamf, Okta, Intune, Jira, and GitHub. Strong self-starter attitude and teamwork skills required. Annual bonus and equity offered.
Requirements
- Motivation and striving for excellence
- Teamwork skills
- Motivation and self-starter attitude
- Thriving in fast-paced environment
- Ownership of work
- High personal standards
- Teamwork skills
- Basic scripting proficiency
- Basic understanding of automation
- Basic experience with automation
- JAMF Admin certification
- Okta Admin certification
- Relevant certifications (A+, Network+,AWS certs, Google Admin, etc…)
- Programming language proficiency (e.g. Ruby, Python, Perl)
- Cloud-heavy IT infrastructure experience
- Experience with Office Buildouts
Tasks
- Provide help desk support to internal employees
- Manage account provisioning and deprovisioning
- Handle onboarding and offboarding processes
- Maintain application stack and integrations
- Work with Jamf, Okta, Intune, Jira, and GitHub
- Contribute ideas for management and organization
- Perform basic troubleshooting
- Document and enrich knowledge base
- Support end users with clear documentation
- Enhance AI-driven help desk
- Set up and provision user hardware
- Support AV technology in meeting rooms
- Ensure seamless conferencing experience
- Lead AV setup for internal events
- Deliver technical support for presentations
- Use basic scripting skills
- Apply automation principles
Work Experience
- approx. 1 - 4 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- JAMF
- Okta
- A+
- Network+
- AWS
- Google Admin
- Ruby
- Python
- Perl
Benefits
Bonuses & Incentives
- Annual bonus
Competitive Pay
- Equity
- Regular compensation reviews
Other Benefits
- Unlimited access to Claude Code
Modern Equipment
- Access to best-in-class AI tools
- MacBooks provided
- Windows laptops provided
More Vacation Days
- Generous paid time off
Flexible Working
- Hybrid working
Team Events
- Fun events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Intercom and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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INIntercom
IT Specialist(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
Internal IT support for AI customer service platform, managing account lifecycle and application integrations with Jamf, Okta, Intune, Jira, and GitHub. Strong self-starter attitude and teamwork skills required. Annual bonus and equity offered.
Requirements
- Motivation and striving for excellence
- Teamwork skills
- Motivation and self-starter attitude
- Thriving in fast-paced environment
- Ownership of work
- High personal standards
- Teamwork skills
- Basic scripting proficiency
- Basic understanding of automation
- Basic experience with automation
- JAMF Admin certification
- Okta Admin certification
- Relevant certifications (A+, Network+,AWS certs, Google Admin, etc…)
- Programming language proficiency (e.g. Ruby, Python, Perl)
- Cloud-heavy IT infrastructure experience
- Experience with Office Buildouts
Tasks
- Provide help desk support to internal employees
- Manage account provisioning and deprovisioning
- Handle onboarding and offboarding processes
- Maintain application stack and integrations
- Work with Jamf, Okta, Intune, Jira, and GitHub
- Contribute ideas for management and organization
- Perform basic troubleshooting
- Document and enrich knowledge base
- Support end users with clear documentation
- Enhance AI-driven help desk
- Set up and provision user hardware
- Support AV technology in meeting rooms
- Ensure seamless conferencing experience
- Lead AV setup for internal events
- Deliver technical support for presentations
- Use basic scripting skills
- Apply automation principles
Work Experience
- approx. 1 - 4 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- JAMF
- Okta
- A+
- Network+
- AWS
- Google Admin
- Ruby
- Python
- Perl
Benefits
Bonuses & Incentives
- Annual bonus
Competitive Pay
- Equity
- Regular compensation reviews
Other Benefits
- Unlimited access to Claude Code
Modern Equipment
- Access to best-in-class AI tools
- MacBooks provided
- Windows laptops provided
More Vacation Days
- Generous paid time off
Flexible Working
- Hybrid working
Team Events
- Fun events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Intercom and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Intercom
Industry
IT
Description
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
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