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THThermo Fisher Scientific

IT Site Support Engineer II(m/w/x)

Allschwil
Full-timeOn-siteEntry Level

On-site IT infrastructure maintenance for scientific research in environmental protection and cancer cures. Bachelor's degree plus 2 years desktop support or systems administration experience required. Ability to lift 40 lbs without assistance.

Requirements

  • Ability to lift 40 lbs. without assistance
  • Adherence to GMP Safety Standards
  • Advanced Degree (no experience) or Bachelor's Degree plus 2 years experience in desktop support or systems administration
  • Preferred study in Computer Science, IT, Engineering or related field
  • ITIL certification (preferred)
  • Strong proficiency in Windows/Mac OS and Active Directory administration
  • Advanced troubleshooting skills (hardware, software, network)
  • Experience with IT Service Management tools (e.g., ServiceNow)
  • Knowledge of network protocols, VPN, wireless, security best practices
  • Expertise in PC/laptop deployment, imaging, configuration management
  • Ability to manage data center infrastructure
  • Experience with vendor management and coordination
  • Strong documentation and knowledge base maintenance skills
  • Excellent verbal and written communication abilities
  • Proven customer service orientation and problem-solving
  • Ability to work independently and as part of a team
  • Multi-tasking and effective prioritization skills
  • Availability for occasional on-call or off-hours support
  • Proficiency with Microsoft 365 suite and collaboration tools
  • Physical ability to lift/move equipment up to 35 lbs (occasionally)

Tasks

  • Maintain technology infrastructure
  • Optimize technology infrastructure
  • Provide hands-on technical support
  • Perform project work
  • Resolve complex issues
  • Implement effective solutions
  • Work with cross-functional teams
  • Manage endpoints
  • Provide infrastructure support
  • Work independently
  • Communicate with team members
  • Communicate with stakeholders
  • Troubleshoot hardware issues
  • Troubleshoot software issues
  • Troubleshoot network connectivity issues
  • Manage tickets and workflows with ITSM tools
  • Deploy PCs and laptops
  • Image PCs and laptops
  • Manage PC and laptop configurations
  • Manage data center infrastructure
  • Manage vendors
  • Coordinate with vendors
  • Create documentation
  • Maintain knowledge base
  • Provide customer service
  • Prioritize tasks effectively
  • Participate in on-call rotation
  • Provide off-hours support

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • EnglishBusiness Fluent
  • GermanBasic

Tools & Technologies

  • Windows
  • Mac
  • Active Directory
  • ServiceNow
  • VPN
  • Wireless networking
  • Microsoft 365
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Thermo Fisher Scientific and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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