Description

In this role, you will ensure seamless operations by managing cloud infrastructure and providing vital user support. Your day-to-day involves everything from network administration to hands-on IT project work.

Requirements

• •Experience in GMP Pharmaceutical Environment
• •Self-managing mindset and task prioritization
• •Transparent reporting and communication skills
• •Relevant ICT Education
• •At least 5 years IT Support experience
• •Proficiency in On-Site Support
• •Experience working on Lab Devices
• •Ability to write IT SOPs
• •Service-oriented and customer-oriented approach
• •Strong analytical and problem-solving abilities
• •Good communication skills
• •Strict adherence to IT Security
• •Willingness to work outside office hours
• •Technical expertise in laptop firmware

Tasks

• •Administer Azure Active Directory for cloud identity management
• •Stage new laptops using Intune configurations
• •Provide 1st and 2nd-level technical user support
• •Monitor backup and disaster recovery solutions
• •Implement data protection using Veeam, Acronis, and Mount10
• •Oversee IT equipment asset management and inventory
• •Develop the ticketing system to improve efficiency
• •Manage Unifi network infrastructure stability
• •Administer Windows Server services including DHCP and DNS
• •Manage IIS and SQL server operations
• •Utilize MS Dynamics for business processes
• •Maintain security for mobile devices via Intune
• •Provide expertise across O365 applications
• •Perform network patch management and security updates
• •Manage decommissioning and repairs of IT devices
• •Handle IT on/offboarding for employees
• •Use Trackwise for operational workflows
• •Support IT projects with a hands-on approach

Tools & Technologies

Benefits