act.3
IT Service Desk Agent(m/w/x)
Full-timeOn-siteCareer Changer
Berlin, Herzogenaurach
New Job?Nejo!
The AI Job Search Engine
21
2117 SUSE Software Solutions Germany GmbHIT Service Engineer(m/w/x)
Nürnberg
Full-timeOn-siteExperienced
Description
In this role, you will be the go-to person for EMEA users, managing hardware activities and providing top-notch support, especially for C-level staff. Your day will involve troubleshooting issues, logging tickets, and ensuring smooth operations through effective communication and collaboration.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Proven work experience as IT Helpdesk / IT Support Engineer
- •Strong asset management skills
- •Solid O365 / Google Workspace technical support experience
- •Windows & MacOS technical support experience
- •Experience resolving AV/ conference room issues
- •Networking foundations are a big plus
- •Experience providing support to C-level executives
- •Knowledge of the ITIL reference model
- •Proficiency in English and German, both written and spoken
- •Team player, caring for the team’s success
- •Willingness to learn and proactively explore new things
- •Good problem-solving, priority-setting, and collaboration skills
Education
Vocational certification
OR
Bachelor's degree
OR
Master's degree
Work Experience
approx. 1 - 4 years
Tasks
- •Manage EUC corporate hardware activities for EMEA users
- •Coordinate hardware returns, shipments, and replacements
- •Provide Major Incident Management Support for EMEA CET time zone
- •Enhance customer support services for C-level staff
- •Serve as the first point of contact for technical assistance
- •Log tickets in Jira SD for customer inquiries
- •Perform remote troubleshooting using diagnostic techniques
- •Guide customers through the problem-solving process
- •Communicate clearly and provide regular updates on progress
- •Direct unresolved issues to appropriate support personnel
- •Provide accurate information on IT products and services
- •Record activities in Jira SD according to established processes
- •Manage ticket queue, including triaging and prioritization
- •Follow up on open cases and escalate to management as needed
- •Identify and suggest improvements to procedures
- •Contribute to ongoing documentation efforts and knowledge base articles
- •Assist other teams as needed, including Network and Engineering
Tools & Technologies
O365Google WorkspaceITIL
Languages
English – Business Fluent
German – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of 2117 SUSE Software Solutions Germany GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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21
2117 SUSE Software Solutions Germany GmbHIT Service Engineer(m/w/x)
Nürnberg
Full-timeOn-siteExperienced
New Job?Nejo!
The AI Job Search Engine
Description
In this role, you will be the go-to person for EMEA users, managing hardware activities and providing top-notch support, especially for C-level staff. Your day will involve troubleshooting issues, logging tickets, and ensuring smooth operations through effective communication and collaboration.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Proven work experience as IT Helpdesk / IT Support Engineer
- •Strong asset management skills
- •Solid O365 / Google Workspace technical support experience
- •Windows & MacOS technical support experience
- •Experience resolving AV/ conference room issues
- •Networking foundations are a big plus
- •Experience providing support to C-level executives
- •Knowledge of the ITIL reference model
- •Proficiency in English and German, both written and spoken
- •Team player, caring for the team’s success
- •Willingness to learn and proactively explore new things
- •Good problem-solving, priority-setting, and collaboration skills
Education
Vocational certification
OR
Bachelor's degree
OR
Master's degree
Work Experience
approx. 1 - 4 years
Tasks
- •Manage EUC corporate hardware activities for EMEA users
- •Coordinate hardware returns, shipments, and replacements
- •Provide Major Incident Management Support for EMEA CET time zone
- •Enhance customer support services for C-level staff
- •Serve as the first point of contact for technical assistance
- •Log tickets in Jira SD for customer inquiries
- •Perform remote troubleshooting using diagnostic techniques
- •Guide customers through the problem-solving process
- •Communicate clearly and provide regular updates on progress
- •Direct unresolved issues to appropriate support personnel
- •Provide accurate information on IT products and services
- •Record activities in Jira SD according to established processes
- •Manage ticket queue, including triaging and prioritization
- •Follow up on open cases and escalate to management as needed
- •Identify and suggest improvements to procedures
- •Contribute to ongoing documentation efforts and knowledge base articles
- •Assist other teams as needed, including Network and Engineering
Tools & Technologies
O365Google WorkspaceITIL
Languages
English – Business Fluent
German – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of 2117 SUSE Software Solutions Germany GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
2117 SUSE Software Solutions Germany GmbH
Industry
IT
Description
The company is a global leader in innovative, reliable, and secure enterprise open source solutions.
Not a perfect match?
- act.3
IT Service Desk Agent(m/w/x)
Full-timeOn-siteCareer ChangerBerlin, Herzogenaurach - noris network AG
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