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ZEZeppelin

IT Process Manager(m/w/x)

Garching bei München
Full-timeWith Home Office

Workflow analysis and optimization for Caterpillar Inc. distribution partner, bridging business and technical needs. Solid knowledge of IT governance, process modeling, and service design methodologies required. Work within the Zeppelin Group's exclusive Caterpillar distribution network.

Requirements

  • Completed degree in Business, Engineering, Information Technology, or comparable qualification
  • Solid knowledge of IT governance, process modeling, and service design methodologies
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal abilities
  • Proficiency with modern collaboration and project management tools
  • Very good knowledge of German and English, written and spoken
  • Proactive mindset and willingness to drive change
  • Openness to continuous learning in a dynamic environment
  • Experience in IT service management frameworks
  • Familiarity with digital transformation projects or agile methodologies

Tasks

  • Analyze and optimize workflows
  • Gather requirements from internal stakeholders
  • Provide expert support throughout the process lifecycle
  • Act as a bridge between business needs and technical solutions
  • Lead cross-functional teams to implement new processes
  • Ensure smooth adoption and effective change management
  • Define key performance indicators (KPIs)
  • Monitor portfolio performance
  • Report governance metrics to management
  • Maintain clear documentation of processes and standards
  • Ensure transparency and compliance
  • Identify opportunities for process improvements
  • Contribute to a culture of innovation and excellence

Education

  • Vocational certificationOR
  • Bachelor's degree

Languages

  • GermanBusiness Fluent
  • EnglishBusiness Fluent

Tools & Technologies

  • BPMN
  • Signavio
  • MS Teams
  • Jira
  • Confluence
  • PlanView

Benefits

Informal Culture

  • Unique corporate culture
  • Creative freedom

Sustainability Focus

  • Sustainable practices

Learning & Development

  • Extensive development opportunities

Other Benefits

  • Diversity initiatives

Family Support

  • Work-life balance

More Vacation Days

  • 30 days of vacation

Healthcare & Fitness

  • Health and fitness programs

Retirement Plans

  • Company pension plan
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Zeppelin and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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