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IT Process Manager(m/w/x)
Workflow analysis and optimization for Caterpillar Inc. distribution partner, bridging business and technical needs. Solid knowledge of IT governance, process modeling, and service design methodologies required. Work within the Zeppelin Group's exclusive Caterpillar distribution network.
Requirements
- Completed degree in Business, Engineering, Information Technology, or comparable qualification
- Solid knowledge of IT governance, process modeling, and service design methodologies
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal abilities
- Proficiency with modern collaboration and project management tools
- Very good knowledge of German and English, written and spoken
- Proactive mindset and willingness to drive change
- Openness to continuous learning in a dynamic environment
- Experience in IT service management frameworks
- Familiarity with digital transformation projects or agile methodologies
Tasks
- Analyze and optimize workflows
- Gather requirements from internal stakeholders
- Provide expert support throughout the process lifecycle
- Act as a bridge between business needs and technical solutions
- Lead cross-functional teams to implement new processes
- Ensure smooth adoption and effective change management
- Define key performance indicators (KPIs)
- Monitor portfolio performance
- Report governance metrics to management
- Maintain clear documentation of processes and standards
- Ensure transparency and compliance
- Identify opportunities for process improvements
- Contribute to a culture of innovation and excellence
Education
- Vocational certificationOR
- Bachelor's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- BPMN
- Signavio
- MS Teams
- Jira
- Confluence
- PlanView
Benefits
Informal Culture
- Unique corporate culture
- Creative freedom
Sustainability Focus
- Sustainable practices
Learning & Development
- Extensive development opportunities
Other Benefits
- Diversity initiatives
Family Support
- Work-life balance
More Vacation Days
- 30 days of vacation
Healthcare & Fitness
- Health and fitness programs
Retirement Plans
- Company pension plan
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IT Process Manager(m/w/x)
Workflow analysis and optimization for Caterpillar Inc. distribution partner, bridging business and technical needs. Solid knowledge of IT governance, process modeling, and service design methodologies required. Work within the Zeppelin Group's exclusive Caterpillar distribution network.
Requirements
- Completed degree in Business, Engineering, Information Technology, or comparable qualification
- Solid knowledge of IT governance, process modeling, and service design methodologies
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal abilities
- Proficiency with modern collaboration and project management tools
- Very good knowledge of German and English, written and spoken
- Proactive mindset and willingness to drive change
- Openness to continuous learning in a dynamic environment
- Experience in IT service management frameworks
- Familiarity with digital transformation projects or agile methodologies
Tasks
- Analyze and optimize workflows
- Gather requirements from internal stakeholders
- Provide expert support throughout the process lifecycle
- Act as a bridge between business needs and technical solutions
- Lead cross-functional teams to implement new processes
- Ensure smooth adoption and effective change management
- Define key performance indicators (KPIs)
- Monitor portfolio performance
- Report governance metrics to management
- Maintain clear documentation of processes and standards
- Ensure transparency and compliance
- Identify opportunities for process improvements
- Contribute to a culture of innovation and excellence
Education
- Vocational certificationOR
- Bachelor's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- BPMN
- Signavio
- MS Teams
- Jira
- Confluence
- PlanView
Benefits
Informal Culture
- Unique corporate culture
- Creative freedom
Sustainability Focus
- Sustainable practices
Learning & Development
- Extensive development opportunities
Other Benefits
- Diversity initiatives
Family Support
- Work-life balance
More Vacation Days
- 30 days of vacation
Healthcare & Fitness
- Health and fitness programs
Retirement Plans
- Company pension plan
About the Company
Zeppelin
Industry
Other
Description
Das Unternehmen ist seit 1954 exklusiver Vertriebs- und Servicepartner von Caterpillar Inc. und Teil des Zeppelin Konzerns. Es bietet Lösungen in den Bereichen Bauwirtschaft, Antrieb und Energie sowie Engineering und Anlagenbau.
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