IT Operations & Support Analyst(m/w/x)

Description

You will ensure a seamless digital experience for global colleagues by providing hands-on technical support and managing vital ICT systems while contributing to impactful IT projects.

Requirements

• •Degree in Computer Science or IT
• •Three years relevant professional experience
• •Knowledge of hardware and software
• •Good time management skills
• •Solution oriented work attitude
• •Diligence and accuracy
• •Strong analytical and problem-solving skills
• •Ability to plan and organize
• •Professional experience in IT support
• •Microsoft professional Certifications
• •ITIL Foundation Certification (plus)
• •Experience with Windows and Azure
• •Customer service and communication skills
• •Basic knowledge of network technologies
• •Knowledge of server/client operating systems
• •Flexible and structured work style
• •Fast learner and proactive
• •Fluency in English
• •German language skills (plus)

Tasks

• •Provide day-to-day technical support to global end users
• •Respond to Level 1 and Level 2 support requests
• •Administer Active Directory, Microsoft 365, and backup systems
• •Manage user onboarding, role changes, and offboarding processes
• •Configure and install laptops and mobile devices
• •Maintain and repair hardware, software, and peripherals
• •Update the IT assets database per organizational policies
• •Maintain conference room audio and video equipment
• •Support business applications and digital collaboration platforms
• •Create user manuals and technical knowledge articles
• •Participate in IT projects, testing, and system rollouts
• •Execute additional tasks and special organizational projects

Tools & Technologies

Benefits