D-ploy
Onsite Support Engineer (Nuremberg, L1/L2 Support, English/German)(m/w/x)
Full-timeOn-siteExperienced
Nürnberg
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Troubleshooting industrial IT infrastructure and optimizing desktop performance. In-depth Windows OS and hardware knowledge required. Paid special leaves, Edenred Card.
Requirements
- Good understanding of IT trends, products, solutions
- In-depth knowledge of Windows OS (Windows 10 & 11)
- In-depth knowledge of Microsoft Office & Office 365
- In-depth knowledge of PC/Laptop hardware
- In-depth knowledge of PC/Laptop peripherals, including printers
- In-depth knowledge of Mobile devices
- In-depth knowledge of Active Directory
- In-depth knowledge of Exchange
- ITIL certification and familiarity with Service Now ticketing system (advantage)
- GMP-/GxP knowledge (desired)
- Highly self-motivated and directed
- Keen attention to detail
- Customer focused
- Passion and drive for customer satisfaction
- Passion and drive for delivering business values
- Service-oriented mindset
- Striving to deliver on tasks and projects
- Ability to work independently
- Willingness to follow directions and best practices
- Great communication skills
- Great interpersonal skills
- Fluent German (written and spoken)
- Fluent English (written and spoken)
- Friendly personality
- Supportive personality
- Flexible personality
- Quick learning ability
- Good team player
- Planning and organizing skills
- Multi-tasking ability
- Declaration of Criminal record extract not older than 3 months
Tasks
- Eliminate and process faults in industrial environment
- Act as main point of contact for computer issues
- Monitor and optimize desktop infrastructure performance
- Develop and implement industrial solutions
- Create and enforce industry standards
- Participate in industrial IT concepts
- Resolve end-user software and hardware issues
- Install and configure desktop hardware and software
- Support client standard technologies
- Troubleshoot PC connectivity and network issues
- Implement and support remote access solutions
- Escalate service issues as needed
- Communicate with customers about incident progress
- Monitor network performance and resolve issues
- Track and maintain IT assets
- Train staff on computer operations and software
Work Experience
- 1 year
Education
- High school diploma
Languages
- German – Native
- English – Native
Tools & Technologies
- Windows OS
- Windows 10
- Windows 11
- Microsoft Office
- Office 365
- Active Directory
- Exchange
- ITIL
- Service Now
Benefits
More Vacation Days
- Paid special leaves
Corporate Discounts
- Edenred Card
Bonuses & Incentives
- Referral program
Learning & Development
- Further development
Career Advancement
- Professional advancement
Informal Culture
- Friendly working environment
- International working environment
Team Events
- Company-sponsored events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of D-ploy and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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Troubleshooting industrial IT infrastructure and optimizing desktop performance. In-depth Windows OS and hardware knowledge required. Paid special leaves, Edenred Card.
Requirements
- Good understanding of IT trends, products, solutions
- In-depth knowledge of Windows OS (Windows 10 & 11)
- In-depth knowledge of Microsoft Office & Office 365
- In-depth knowledge of PC/Laptop hardware
- In-depth knowledge of PC/Laptop peripherals, including printers
- In-depth knowledge of Mobile devices
- In-depth knowledge of Active Directory
- In-depth knowledge of Exchange
- ITIL certification and familiarity with Service Now ticketing system (advantage)
- GMP-/GxP knowledge (desired)
- Highly self-motivated and directed
- Keen attention to detail
- Customer focused
- Passion and drive for customer satisfaction
- Passion and drive for delivering business values
- Service-oriented mindset
- Striving to deliver on tasks and projects
- Ability to work independently
- Willingness to follow directions and best practices
- Great communication skills
- Great interpersonal skills
- Fluent German (written and spoken)
- Fluent English (written and spoken)
- Friendly personality
- Supportive personality
- Flexible personality
- Quick learning ability
- Good team player
- Planning and organizing skills
- Multi-tasking ability
- Declaration of Criminal record extract not older than 3 months
Tasks
- Eliminate and process faults in industrial environment
- Act as main point of contact for computer issues
- Monitor and optimize desktop infrastructure performance
- Develop and implement industrial solutions
- Create and enforce industry standards
- Participate in industrial IT concepts
- Resolve end-user software and hardware issues
- Install and configure desktop hardware and software
- Support client standard technologies
- Troubleshoot PC connectivity and network issues
- Implement and support remote access solutions
- Escalate service issues as needed
- Communicate with customers about incident progress
- Monitor network performance and resolve issues
- Track and maintain IT assets
- Train staff on computer operations and software
Work Experience
- 1 year
Education
- High school diploma
Languages
- German – Native
- English – Native
Tools & Technologies
- Windows OS
- Windows 10
- Windows 11
- Microsoft Office
- Office 365
- Active Directory
- Exchange
- ITIL
- Service Now
Benefits
More Vacation Days
- Paid special leaves
Corporate Discounts
- Edenred Card
Bonuses & Incentives
- Referral program
Learning & Development
- Further development
Career Advancement
- Professional advancement
Informal Culture
- Friendly working environment
- International working environment
Team Events
- Company-sponsored events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of D-ploy and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
D-ploy
Industry
IT
Description
D-ploy ist ein IT- und Engineering Solutions Unternehmen, das innovative IT-Services und -Lösungen für führende Industrieunternehmen liefert.
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