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Trimble
15d ago

IS Desktop Specialist(m/w/x)

Ulm
Full-timeOn-siteExperienced

Description

As an IS Desktop Specialist, you will be the first point of contact for end users, providing top-notch support and ensuring that their technical needs are met. This role involves troubleshooting hardware and software issues, collaborating with a global team, and maintaining a high standard of customer service.

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Requirements

  • •Trustworthiness
  • •Customer-centric approach
  • •Multitasking and organizational skills
  • •Patience with non-technical users
  • •Timeliness in communication and support
  • •Sense of urgency
  • •Active listening skills
  • •Adaptability to new situations
  • •Independence in problem-solving
  • •Tech-savviness and willingness to learn
  • •Ability to select predefined tools
  • •Ability to document technical information
  • •Effective communication in English and German
  • •Excellent organization skills
  • •Relevant IT certifications
  • •3+ years of related experience
  • •Skills to set up and troubleshoot equipment
  • •Thorough experience with Windows and mobile devices
  • •Basic network troubleshooting experience
  • •Experience with macOS and Linux
  • •Experience with Google Workspace

Work Experience

3 years

Tasks

  • •Support end users with desktop hardware and software deployment
  • •Provide exceptional customer service and professionalism
  • •Resolve technical issues independently or with team assistance
  • •Communicate effectively with peers and management to support users
  • •Utilize troubleshooting skills for Dell, Apple, and mobile devices
  • •Collaborate in a multilingual team across central Europe
  • •Document technical information in ITSM systems
  • •Manage ticket lifecycle effectively
  • •Set up, operate, and troubleshoot various equipment and systems
  • •Perform basic network troubleshooting
  • •Deploy and troubleshoot macOS and Linux using existing tools

Tools & Technologies

ITILCompTIA A+WindowsmacOSLinuxGoogle Workspace

Languages

English – Business Fluent

German – Business Fluent

Benefits

Snacks & Drinks

  • •Variety of fruit
  • •Selection of beverages
  • •Snacks

Healthcare & Fitness

  • •Gym access

Modern Equipment

  • •State-of-the-art technology
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Trimble and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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