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Springer Nature AG & Co. KGaA
5d ago

Head of Product and Systems Support(m/w/x)

Heidelberg
Full-timeWith Home OfficeSenior
AI/ML

Description

You will lead a global team to shape the product vision and systems strategy, ensuring Salesforce and editorial platforms effectively support scalable growth and high-quality research publishing.

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Requirements

  • Bachelor’s degree or equivalent experience
  • Extensive leadership experience in product management
  • Experience evolving Salesforce or comparable CRM
  • Proven senior stakeholder management track record
  • Experience transforming teams or functions
  • Comfort operating across strategic and operational levels
  • Willingness to travel internationally
  • Agile certifications or equivalent (strongly preferred)
  • Product management certification (strongly preferred)
  • Project management certification or equivalent (strongly preferred)
  • Strategic thinker with strong decision-making capability
  • Highly credible communicator and influencer
  • Resilience and pragmatism in complex environments
  • Commitment to data quality and user-centred design
  • Coaching-oriented and collaborative leadership style

Education

Compulsory education
OR
Bachelor's degree

Work Experience

approx. 4 - 6 years

Tasks

  • Lead a global product and systems support team
  • Own the strategic roadmap for Salesforce and editorial platforms
  • Partner with senior business owners on platform scalability
  • Manage budgets for licenses, vendors, and team development
  • Drive workflow simplification, standardization, and automation
  • Champion data governance and system integrity
  • Coach and mentor product and process excellence managers
  • Translate stakeholder needs into prioritized product outcomes
  • Represent the department in divisional governance forums
  • Implement Agile frameworks like SAFe, Scrum, or Kanban
  • Monitor KPIs for system adoption and data quality
  • Coordinate sprint planning with internal IT partners
  • Oversee user training and structured support models
  • Identify opportunities for AI-enabled platform improvements

Tools & Technologies

SalesforceCRMSAFeScrumAIPMMPRINCE2MSP

Languages

EnglishBusiness Fluent

Benefits

Flexible Working

  • Hybrid working model

Mental Health Support

  • Disability and neurodivergence accommodations
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Springer Nature AG & Co. KGaA and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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