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GEGetYourGuide

Head of Payments(m/w/x)

Berlin
Full-timeWith Home OfficeSenior

Overseeing multi-acquirer processing and external fraud tools for global travel payments at travel experience platform. Multi-year leadership in scaled, multi-market payments environment required. 30 days work-from-anywhere, annual personal growth budget.

Requirements

  • Multi-year experience in leading payments role in scaled, multi-market environment
  • Proven experience managing payment partners, performance governance, commercial negotiations
  • Customer-first mindset regarding payments as growth enabler
  • Ability to translate data into insights, trade-offs, and narratives for action
  • Strong stakeholder management and team alignment skills

Tasks

  • Lead operational and partnership aspects of global payments.
  • Oversee multi-acquirer processing and orchestration layer.
  • Manage external fraud tools.
  • Enable expansion into LATAM and APAC markets.
  • Strengthen payment performance and resilience in mature markets.
  • Build a company-wide payments operating model.
  • Establish clear ownership for payment processes.
  • Ensure strong governance for payments.
  • Implement fast escalation processes for payment issues.
  • Translate payment data into actionable insights.
  • Improve payment success rates and authorization.
  • Enhance payment reliability.
  • Optimize payment cost efficiency across markets and methods.
  • Manage key payment partners end-to-end.
  • Ensure partner performance and accountability.
  • Negotiate scalable commercial terms with partners.
  • Drive payment readiness for LATAM and APAC expansion.
  • Secure local payment method coverage.
  • Ensure smooth payment rollouts in new markets.
  • Build and develop the global payments team.
  • Implement and optimize payment tools.
  • Establish effective payment processes and rituals.

Work Experience

  • approx. 4 - 6 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • EnglishBusiness Fluent

Benefits

Flexible Working

  • Hybrid working approach
  • Flexible home focus time

Additional Allowances

  • Annual personal growth budget

Mentorship & Coaching

  • Mentorship programs

Workation & Sabbatical

  • Work from anywhere (30 days/year)

Team Events

  • Quarterly team events
  • Yearly company-wide events

Public Transport Subsidies

  • Monthly transportation budget

Healthcare & Fitness

  • Monthly fitness budget
  • Health and wellness benefits

Corporate Discounts

  • GetYourGuide activity discounts

Learning & Development

  • Language reimbursement program
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