Hyundai Motor Europe GmbH
Experiential Marketing Manager(m/w/x)
Full-timeWith HomeofficeSenior
Offenbach am Main
New Job?Nejo!
Your personal AI career agent
HYHyundai Motor Europe GmbH
Head of Ownership Experience(m/w/x)
Offenbach am Main
Full-timeWith Home OfficeSenior
Nejo AI Summary
Establishing unified customer feedback ecosystems and EU standard contact center processes for automotive innovation. 8-10 years in CX/CS/Aftersales leadership and a Master's degree required. Car sharing and car lease mobility program.
Requirements
- 8–10 years of experience in Customer Experience (CX), Customer Service (CS), Aftersales, and insights leadership roles
- Master’s Degree or equivalent level
- Proven ability to translate customer insights into strategic and operational action plans
- Strong leadership, collaboration, and communication skills
- Hands-on experience with CRM and CX/CS tools
- Passion for delivering exceptional customer experiences
- Skilled in developing talent and managing performance
- Strong interpersonal and social capabilities
- Confident in presenting and public speaking
Tasks
- Establish a unified customer feedback ecosystem
- Integrate diverse data streams for a comprehensive customer view
- Conduct in-depth concept analysis to identify trends and pain points
- Translate insights into recommendations for executive strategy
- Design and implement EU standard processes for contact centers
- Establish harmonized complaint-handling guidelines
- Define and own Net Promoter Score (NPS) targets
- Monitor NPS performance and lead improvement initiatives
- Act as a central liaison between NSC and corporate headquarters
- Align customer insights with operational strategies
- Direct strategic enhancements for key CX platforms
- Lead testing of new modules for CX systems
- Champion knowledge-sharing initiatives and training programs
- Oversee onboarding of new markets for market autonomy
- Create and distribute monthly HCX reports for executive leadership
- Integrate market initiatives and performance metrics into reports
Work Experience
- 8 - 10 years
Education
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- CRM
- CX tools
- CS tools
Benefits
Flexible Working
- Flexible working hours
- Hybrid work policy
Competitive Pay
- Competitive salary and benefits package
Learning & Development
- Continued learning and professional development
Company Vehicle
- Car sharing and car lease mobility program
Free or Subsidized Food
- Daily complimentary lunch
- Subsidized breakfast snacks
Healthcare & Fitness
- Free access to company gym
- Opportunities to join company sporting clubs
Informal Culture
- Highly international working environment
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Hyundai Motor Europe GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
- Hyundai Motor Europe GmbH
Distributor Country Manager(m/w/x)
Full-timeWith HomeofficeSeniorOffenbach am Main - Genesis Deutschland
Head of Sales(m/w/x)
Full-timeWith HomeofficeExperiencedOffenbach am Main - SAIC Motor Deutschland GmbH
Lead of Sales Operations(m/w/x)
Full-timeWith HomeofficeSeniorNeu-Isenburg - SAP
Head, SAP BDC & AI Customer Success Manager, DMI(m/w/x)
Full-timeWith HomeofficeManagementWalldorf, Hamburg, Berlin, Ratingen, Eschborn, Gerlingen, Garching bei München
HYHyundai Motor Europe GmbH
Head of Ownership Experience(m/w/x)
Offenbach am Main
Full-timeWith Home OfficeSenior
Nejo AI Summary
Establishing unified customer feedback ecosystems and EU standard contact center processes for automotive innovation. 8-10 years in CX/CS/Aftersales leadership and a Master's degree required. Car sharing and car lease mobility program.
Requirements
- 8–10 years of experience in Customer Experience (CX), Customer Service (CS), Aftersales, and insights leadership roles
- Master’s Degree or equivalent level
- Proven ability to translate customer insights into strategic and operational action plans
- Strong leadership, collaboration, and communication skills
- Hands-on experience with CRM and CX/CS tools
- Passion for delivering exceptional customer experiences
- Skilled in developing talent and managing performance
- Strong interpersonal and social capabilities
- Confident in presenting and public speaking
Tasks
- Establish a unified customer feedback ecosystem
- Integrate diverse data streams for a comprehensive customer view
- Conduct in-depth concept analysis to identify trends and pain points
- Translate insights into recommendations for executive strategy
- Design and implement EU standard processes for contact centers
- Establish harmonized complaint-handling guidelines
- Define and own Net Promoter Score (NPS) targets
- Monitor NPS performance and lead improvement initiatives
- Act as a central liaison between NSC and corporate headquarters
- Align customer insights with operational strategies
- Direct strategic enhancements for key CX platforms
- Lead testing of new modules for CX systems
- Champion knowledge-sharing initiatives and training programs
- Oversee onboarding of new markets for market autonomy
- Create and distribute monthly HCX reports for executive leadership
- Integrate market initiatives and performance metrics into reports
Work Experience
- 8 - 10 years
Education
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- CRM
- CX tools
- CS tools
Benefits
Flexible Working
- Flexible working hours
- Hybrid work policy
Competitive Pay
- Competitive salary and benefits package
Learning & Development
- Continued learning and professional development
Company Vehicle
- Car sharing and car lease mobility program
Free or Subsidized Food
- Daily complimentary lunch
- Subsidized breakfast snacks
Healthcare & Fitness
- Free access to company gym
- Opportunities to join company sporting clubs
Informal Culture
- Highly international working environment
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Hyundai Motor Europe GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Hyundai Motor Europe GmbH
Industry
Automotive
Description
The company leads in automotive innovation and strategic market research to enhance customer understanding and product development.
Not a perfect match?
- Hyundai Motor Europe GmbH
Experiential Marketing Manager(m/w/x)
Full-timeWith HomeofficeSeniorOffenbach am Main - Hyundai Motor Europe GmbH
Distributor Country Manager(m/w/x)
Full-timeWith HomeofficeSeniorOffenbach am Main - Genesis Deutschland
Head of Sales(m/w/x)
Full-timeWith HomeofficeExperiencedOffenbach am Main - SAIC Motor Deutschland GmbH
Lead of Sales Operations(m/w/x)
Full-timeWith HomeofficeSeniorNeu-Isenburg - SAP
Head, SAP BDC & AI Customer Success Manager, DMI(m/w/x)
Full-timeWith HomeofficeManagementWalldorf, Hamburg, Berlin, Ratingen, Eschborn, Gerlingen, Garching bei München