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ZAZalando

Head of Applied Science, Data Engineering & Analytics - Customer Care Technology(m/w/x)

Berlin
Full-timeWith Home OfficeSenior
AI/ML
Data Science

Shaping data and AI strategy for customer care technology at an online fashion club. 7+ years data science/ML engineering and 4+ years leadership experience required. Employee shares program, 2 paid volunteering days.

Requirements

  • Authenticity and inspiring leadership
  • 7+ years of Data Science and/or ML-Engineering experience
  • At least 4 years in a leadership capacity
  • Depth of technical expertise in data engineering
  • Hands-on experience with Docker, Git, AWS (EC2, S3), Databricks, and Postgresql
  • Strategic and analytical thinking
  • Collaboration with Applied Science, Product, and Engineering
  • Excellent communication and stakeholder management skills

Tasks

  • Shape and drive data and AI strategy
  • Lead a team of data scientists, analysts, and engineers
  • Define long-term vision for data in Customer Care
  • Create business value through innovative solutions
  • Define and own analytics and AI strategy
  • Shape architecture, tooling, and analytical direction
  • Build and mentor cross-functional teams
  • Foster an inclusive and collaborative culture
  • Champion customer-focused data solutions
  • Leverage data and AI advancements for problem-solving
  • Evaluate build vs. buy options for new technologies
  • Maintain high-level technical discussions
  • Raise the technical bar for the team
  • Translate complex technical topics for non-technical audiences
  • Advocate for data needs across the organization

Work Experience

  • 7 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • EnglishBusiness Fluent

Tools & Technologies

  • Docker
  • Git
  • AWS (EC2, S3)
  • Databricks
  • Postgresql

Benefits

Competitive Pay

  • Employee shares program

Corporate Discounts

  • 40% off fashion and beauty products
  • 30% off Lounge by Zalando
  • Discounts from external partners

Other Benefits

  • 2 paid volunteering days a year
  • Health and wellbeing options

Flexible Working

  • Hybrid working model with up to 60% remote

Workation & Sabbatical

  • Work from abroad for up to 30 working days a year

More Vacation Days

  • 27 days of vacation a year

Additional Allowances

  • Relocation assistance

Family Support

  • Family services including counseling and support

Mental Health Support

  • Mental health support and coaching

Learning & Development

  • Training platform and biannual peer-to-peer review
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Zalando and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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