Group Head – Jewelry Quality Control(m/w/x)

Requirements

• Bachelor's degree in Gemology, Jewelry Design/Manufacturing, Metallurgy, Materials Science, or related field
• Graduate Gemologist (GIA) or equivalent certification (preferred)
• 15+ years Jewelry Quality Control experience, with 5-7 years senior leadership/group-level
• Strong exposure to US retail, TV commerce, or large-scale e-commerce jewelry operations
• Hands-on experience with global manufacturing (India, Asia, Europe preferred)
• Deep knowledge of gemstones, diamonds, precious metals, casting, setting, finishing, plating
• Strong understanding of global QC standards, audits, certifications, compliance
• Experience managing high-SKU, fast-paced retail jewelry environments
• Strategic leadership with strong execution capability
• Exceptional attention to detail and quality mindset
• Strong stakeholder management across cultures and geographies
• Data-driven decision-making
• Customer-centric approach to quality

Tasks

• Own and define group-wide QC vision and strategy.
• Establish QC standards for precious metals, gemstones, diamonds, and fashion jewelry.
• Establish uniform QC frameworks globally.
• Serve as final authority for quality decisions, escalations, and exceptions.
• Oversee QC processes for all manufacturing units and vendors.
• Ensure supplier compliance with approved specifications.
• Ensure compliance with workmanship standards.
• Ensure compliance with ethical sourcing guidelines.
• Lead vendor audits and factory inspections.
• Develop corrective action plans.
• Ensure full compliance with US and international regulations.
• Adhere to FTC guidelines and hallmarking laws.
• Follow gemstone disclosure standards.
• Oversee gemstone certification processes.
• Ensure internal grading accuracy.
• Partner with Legal and Compliance for risk mitigation.
• Collaborate on regulatory updates.
• Improve product durability, finish, and craftsmanship.
• Reduce customer returns, defects, and complaints.
• Partner with Customer Experience and Merchandising.
• Address quality trends and feedback.
• Define and implement testing protocols.
• Test metals, stones, plating, durability, and wearability.
• Ensure proper documentation and traceability.
• Manage QC reporting across all SKUs.
• Lead adoption of technology and automation.
• Integrate data analytics into QC processes.
• Build, mentor, and lead global QC teams.
• Set performance KPIs for QC leadership.
• Develop training and succession plans.
• Foster a culture of quality and accountability.
• Promote continuous improvement.
• Work closely with Buying and Product Development.
• Partner with Merchandising and Supply Chain.
• Collaborate with Broadcast and E-commerce teams.
• Support new product launches and private labels.
• Ensure strong QC governance for exclusive collections.

Work Experience

Education

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