Description

As a Software Engineer in Test, you will focus on ensuring software quality by designing test plans, automating scenarios, and collaborating with teams to enhance the testing process. This role involves both coding and manual testing to elevate the overall quality of software solutions.

Requirements

• •BS/MS in Computer Science, Engineering, or equivalent technical experience
• •5+ years of experience in software QA within SaaS, preferably in customer engagement or contact center platforms
• •Strong track record in creating and executing both manual and automated test strategies
• •Proficiency in automation frameworks (e.g., Playwright, Cypress) and modern development workflows
• •Deep understanding of QA methodologies, processes, and CI/CD practices
• •Attention to detail with a bias toward risk-based testing
• •Strong problem-solving and debugging skills, including backend and frontend issue investigation
• •Ability to think like an end-user and test accordingly, especially when product requirements are minimal or evolving
• •Excellent communication skills and the confidence to constructively advocate for quality
• •Experience mentoring peers or contributing to testing infrastructure is a plus

Tasks

• •Design, develop, and execute comprehensive test plans and test cases for new and existing features
• •Identify ambiguities or gaps in product specifications and propose improvements for testability
• •Automate key scenarios using the Playwright-based test framework (TypeScript) for reliability and maintainability
• •Perform manual exploratory testing for complex, high-impact features or areas with low automation ROI
• •Analyze and communicate test results, triaging issues with clear, actionable insights
• •Maintain and evolve testing standards, procedures, and documentation
• •Set up and manage testing environments to reflect production usage patterns
• •Investigate customer-reported issues, including log analysis and severity assessment
• •Collaborate with developers and product managers to drive quality from feature design through release
• •Contribute to release decisions with risk assessments and test coverage summaries
• •Partner with cross-functional teams to enhance quality across the SDLC
• •Identify and advocate for opportunities to expand test coverage across the organization

Tools & Technologies