lemon.markets
Customer Operations Lead(m/w/x)
Full-timeWith HomeofficeExperienced
Berlin
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MOMoss
Graduate Customer Operations Associate(m/w/x)
Berlin
Full-timeWith Home OfficeJunior
Nejo AI Summary
Supporting German SMB SaaS customers via phone, chat, and email. Native German (C2) and strong English (C1) skills required. Equity, structured onboarding, and hands-on training.
Requirements
- Motivation and eagerness to grow
- Bachelor’s degree or equivalent in Business, Finance, Economics, Law, or related field, or comparable practical experience
- Native-level German (C2) and strong English skills (min. C1)
- Interest in FinTech, financial processes, or operational excellence
- Proactive, hands-on mindset and willingness to take ownership
- Clear, confident, professional German communication (written and spoken)
- Methodical work and accuracy in data, documentation, and customer cases
- Enjoyment of understanding processes, identifying patterns, and logical problem-solving
- Empathy and professionalism in approaching situations for high-quality solutions
- Ability to prioritize tasks, manage multiple cases, and stay calm in dynamic environments
- Quick adaptation to new tools, technologies, and regulatory topics; active feedback seeking for improvement
Tasks
- Support and guide German customers
- Handle inquiries professionally via phone, chat, and email
- Provide clear solutions and build customer trust
- Approach complex cases with curiosity and structure
- Identify root causes and assess potential risks
- Escalate issues when necessary
- Collaborate with Compliance, Product, Risk, and Operations teams
- Resolve cases efficiently and improve internal workflows
- Use internal tools and systems to optimize processes
- Contribute ideas to enhance customer experience
Education
- Currently in higher educationOR
- Bachelor's degree
Languages
- German – Native
- English – Business Fluent
Benefits
Competitive Pay
- Equity
Mentorship & Coaching
- Structured onboarding
Learning & Development
- Hands-on training
- 600 EUR/GBP Learning & Development Budget
Other Benefits
- Exposure to compliance standards
- Friday demos
Diverse Work
- Exposure to customer operations
- Exposure to financial workflows
Career Advancement
- Clear growth paths
Purpose-Driven Work
- Early responsibility
- Real impact
Snacks & Drinks
- Weekly breakfasts
Workation & Sabbatical
- 20 days work from abroad
Corporate Discounts
- Local benefits
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Moss and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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MOMoss
Graduate Customer Operations Associate(m/w/x)
Berlin
Full-timeWith Home OfficeJunior
Nejo AI Summary
Supporting German SMB SaaS customers via phone, chat, and email. Native German (C2) and strong English (C1) skills required. Equity, structured onboarding, and hands-on training.
Requirements
- Motivation and eagerness to grow
- Bachelor’s degree or equivalent in Business, Finance, Economics, Law, or related field, or comparable practical experience
- Native-level German (C2) and strong English skills (min. C1)
- Interest in FinTech, financial processes, or operational excellence
- Proactive, hands-on mindset and willingness to take ownership
- Clear, confident, professional German communication (written and spoken)
- Methodical work and accuracy in data, documentation, and customer cases
- Enjoyment of understanding processes, identifying patterns, and logical problem-solving
- Empathy and professionalism in approaching situations for high-quality solutions
- Ability to prioritize tasks, manage multiple cases, and stay calm in dynamic environments
- Quick adaptation to new tools, technologies, and regulatory topics; active feedback seeking for improvement
Tasks
- Support and guide German customers
- Handle inquiries professionally via phone, chat, and email
- Provide clear solutions and build customer trust
- Approach complex cases with curiosity and structure
- Identify root causes and assess potential risks
- Escalate issues when necessary
- Collaborate with Compliance, Product, Risk, and Operations teams
- Resolve cases efficiently and improve internal workflows
- Use internal tools and systems to optimize processes
- Contribute ideas to enhance customer experience
Education
- Currently in higher educationOR
- Bachelor's degree
Languages
- German – Native
- English – Business Fluent
Benefits
Competitive Pay
- Equity
Mentorship & Coaching
- Structured onboarding
Learning & Development
- Hands-on training
- 600 EUR/GBP Learning & Development Budget
Other Benefits
- Exposure to compliance standards
- Friday demos
Diverse Work
- Exposure to customer operations
- Exposure to financial workflows
Career Advancement
- Clear growth paths
Purpose-Driven Work
- Early responsibility
- Real impact
Snacks & Drinks
- Weekly breakfasts
Workation & Sabbatical
- 20 days work from abroad
Corporate Discounts
- Local benefits
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Moss and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Moss
Industry
FinancialServices
Description
Moss is a SaaS scale-up founded in Berlin, aiming to power SMBs' spend across Europe with a fully digital, AI-driven solution.
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