Olympus Europa SE & Co. KG (OEKG)
Global Process Leader - Operations and Supply Chain (Global Business Services)(m/w/x)
Full-timeWith HomeofficeSenior
Hamburg
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OLOlympus Europa SE & Co. KG (OEKG)
Global Process Leader - Customer Care for Global Business Services(m/w/x)
Hamburg
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Harmonizing global customer care processes, reducing regional variants, and establishing AI-driven standards. 10+ years in global process ownership and ERP transformation required. 30 days holidays, remote work possible.
Requirements
- Bachelor’s degree required; Master’s in Business Administration or equivalent preferred
- 10+ years in global Customer Care process ownership, shared services or transformation roles
- Proven leadership in ERP-enabled process transformation and post-ERP stabilization
- Demonstrated success in process standardization, automation and AI adoption
- Experience operating in global, matrixed organizations with captive and outsourced delivery models
- Expertise in global service delivery models (follow-the-sun, shared services, BPO)
- Strong process excellence, Lean and digital transformation capabilities (RPA, AI, ERP, case management)
- Advanced stakeholder influencing, executive engagement and change leadership skills
- Strong analytical orientation with data-driven decision-making and KPI management
- Strategic and hands-on execution capability with commercial and financial acumen (budgets, contracts, vendors)
- Talent leadership and people development experience, fostering innovation and continuous improvement
- Advanced English communication and cross-cultural collaboration skills; flexibility for travel and non-standard hours
Tasks
- Own and harmonize global processes
- Design end-to-end processes
- Establish process standards
- Reduce regional process variants
- Govern processes and controls
- Define decision rights for risk and compliance
- Enable ERP and enterprise transformation
- Design ERP processes
- Stabilize ERP processes
- Drive ERP process adoption
- Enable digital-first and AI solutions
- Prioritize AI implementation
- Implement AI solutions
- Implement agentic solutions
- Build process excellence capabilities
- Partner with innovation hubs
- Scale automation solutions
- Scale AI-as-a-service
- Manage performance and value realization
- Define KPIs for quality, cycle time, cost, and productivity
- Define CSAT KPIs
- Track benefits realization
- Lead continuous improvement initiatives
- Drive gap closure
- Deliver measurable enterprise value from transformations
- Develop service delivery strategy
- Develop sourcing strategy
- Balance delivery models (captive, outsourced, digital-first)
- Integrate distributed resources
- Coordinate distributed resources
- Coordinate hubs
- Coordinate site leads
- Coordinate BPO partners
- Ensure consistent execution
- Lead stakeholder engagement
- Participate in governance
- Act as global process interface
- Act as change agent
- Mitigate risks
- Manage escalations
- Conduct service reviews
- Conduct process reviews
- Conduct transformation reviews
- Support transition to AI-augmented operating model
- Focus humans on orchestration
- Focus humans on exceptions
Work Experience
- 10 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- ERP
- RPA
- AI
- case management
Benefits
Flexible Working
- Flexible working hours
- Remote work possible
More Vacation Days
- 30 days of holidays
Modern Office
- Modern office
Startup Environment
- Inspiring working environment
Free or Subsidized Food
- Subsidized employee restaurant
Public Transport Subsidies
- 100% subsidized public transport ticket
Parking & Commuter Benefits
- Free parking space
Healthcare & Fitness
- Company sport groups
- In-house company gym
- Company medical officer
- Vaccination offers
Mental Health Support
- Employee Assistance Program
Retirement Plans
- Company pension scheme
Childcare
- Childcare support
Company Bike
- Bike leasing
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Olympus Europa SE & Co. KG (OEKG) and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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OLOlympus Europa SE & Co. KG (OEKG)
Global Process Leader - Customer Care for Global Business Services(m/w/x)
Hamburg
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Harmonizing global customer care processes, reducing regional variants, and establishing AI-driven standards. 10+ years in global process ownership and ERP transformation required. 30 days holidays, remote work possible.
Requirements
- Bachelor’s degree required; Master’s in Business Administration or equivalent preferred
- 10+ years in global Customer Care process ownership, shared services or transformation roles
- Proven leadership in ERP-enabled process transformation and post-ERP stabilization
- Demonstrated success in process standardization, automation and AI adoption
- Experience operating in global, matrixed organizations with captive and outsourced delivery models
- Expertise in global service delivery models (follow-the-sun, shared services, BPO)
- Strong process excellence, Lean and digital transformation capabilities (RPA, AI, ERP, case management)
- Advanced stakeholder influencing, executive engagement and change leadership skills
- Strong analytical orientation with data-driven decision-making and KPI management
- Strategic and hands-on execution capability with commercial and financial acumen (budgets, contracts, vendors)
- Talent leadership and people development experience, fostering innovation and continuous improvement
- Advanced English communication and cross-cultural collaboration skills; flexibility for travel and non-standard hours
Tasks
- Own and harmonize global processes
- Design end-to-end processes
- Establish process standards
- Reduce regional process variants
- Govern processes and controls
- Define decision rights for risk and compliance
- Enable ERP and enterprise transformation
- Design ERP processes
- Stabilize ERP processes
- Drive ERP process adoption
- Enable digital-first and AI solutions
- Prioritize AI implementation
- Implement AI solutions
- Implement agentic solutions
- Build process excellence capabilities
- Partner with innovation hubs
- Scale automation solutions
- Scale AI-as-a-service
- Manage performance and value realization
- Define KPIs for quality, cycle time, cost, and productivity
- Define CSAT KPIs
- Track benefits realization
- Lead continuous improvement initiatives
- Drive gap closure
- Deliver measurable enterprise value from transformations
- Develop service delivery strategy
- Develop sourcing strategy
- Balance delivery models (captive, outsourced, digital-first)
- Integrate distributed resources
- Coordinate distributed resources
- Coordinate hubs
- Coordinate site leads
- Coordinate BPO partners
- Ensure consistent execution
- Lead stakeholder engagement
- Participate in governance
- Act as global process interface
- Act as change agent
- Mitigate risks
- Manage escalations
- Conduct service reviews
- Conduct process reviews
- Conduct transformation reviews
- Support transition to AI-augmented operating model
- Focus humans on orchestration
- Focus humans on exceptions
Work Experience
- 10 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- ERP
- RPA
- AI
- case management
Benefits
Flexible Working
- Flexible working hours
- Remote work possible
More Vacation Days
- 30 days of holidays
Modern Office
- Modern office
Startup Environment
- Inspiring working environment
Free or Subsidized Food
- Subsidized employee restaurant
Public Transport Subsidies
- 100% subsidized public transport ticket
Parking & Commuter Benefits
- Free parking space
Healthcare & Fitness
- Company sport groups
- In-house company gym
- Company medical officer
- Vaccination offers
Mental Health Support
- Employee Assistance Program
Retirement Plans
- Company pension scheme
Childcare
- Childcare support
Company Bike
- Bike leasing
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Olympus Europa SE & Co. KG (OEKG) and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Olympus Europa SE & Co. KG (OEKG)
Industry
Healthcare
Description
Das Unternehmen ist ein globales Medizintechnikunternehmen, das Lösungen für die Früherkennung, Diagnose und minimalinvasive Behandlung von Erkrankungen bereitstellt.
Not a perfect match?
- Olympus Europa SE & Co. KG (OEKG)
Global Process Leader - Operations and Supply Chain (Global Business Services)(m/w/x)
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Full-timeWith HomeofficeSeniorHamburg - Sasol
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