Appinio
Senior Customer Success Manager DACH(m/w/x)
Full-timeWith HomeofficeSenior
Hamburg, Berlin, München
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EPEppendorf Group SE & Co. KG
Global Customer Intelligence Manager(m/w/x)
Hamburg
Full-timeWith Home OfficeSenior
Nejo AI Summary
Applying Outcome-Driven Innovation framework for customer intelligence in the premium Life-Science sector. 5+ years international customer intelligence experience and ODI framework application essential. Profit share, 30 paid holiday days, special company leave.
Requirements
- Degree in Business, Sciences, Engineering or related
- 5+ years international customer intelligence experience
- Knowledge of research methods and VoC platforms
- Track record leading cross-functional projects
- Experience applying the ODI framework
- Strong active listening and communication skills
- Proactive engagement and joint problem solving
- Excellent English and German communication skills
- Excellence in data presentation and visualization
- Relationship building and multi-tasking skills
Tasks
- Design and implement Voice of Customer programs
- Conduct surveys, interviews, and focus groups
- Perform detailed customer journey mapping
- Collaborate with external providers and internal stakeholders
- Apply the Outcome-Driven Innovation framework
- Identify and prioritize customer needs
- Extract and analyze customer data
- Generate insights and actionable recommendations
- Lead workshops with executives and experts
- Review industry trends and strategic initiatives
- Develop and manage research tools
- Engage key customers and opinion leaders
- Support global customer surveys
- Assess market strengths and weaknesses
- Create detailed competitive benchmarks
- Identify unmet needs for product development
- Manage primary research projects with agencies
- Communicate recommendations to senior management
- Ensure compliance with regulatory and ethical standards
- Manage documentation, consents, and compensation
- Create dashboards using Power BI and Excel
- Maintain methodologies and best practice summaries
- Disseminate customer intelligence across the organization
- Establish feedback loops to measure innovation
- Optimize Voice of Customer processes
- Contribute to cross-functional CMI projects
- Handle ad-hoc requests for corporate leadership
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- VoC platforms
- ODI framework
Benefits
Competitive Pay
- Competitive salary
Bonuses & Incentives
- Profit share
Informal Culture
- Creative freedom
More Vacation Days
- 30 paid holiday days
- Special company-regulated leave days
Flexible Working
- Flextime framework
- Mobile work throughout Germany
Retirement Plans
- Company pension scheme
Healthcare & Fitness
- Company sports
Other Benefits
- JobRad
Public Transport Subsidies
- Subsidised public transport
Corporate Discounts
- Corporate Benefits
Learning & Development
- Professional development opportunities
- Training courses
- Participation in conferences
- Access to learning platforms
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Eppendorf Group SE & Co. KG and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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EPEppendorf Group SE & Co. KG
Global Customer Intelligence Manager(m/w/x)
Hamburg
Full-timeWith Home OfficeSenior
Nejo AI Summary
Applying Outcome-Driven Innovation framework for customer intelligence in the premium Life-Science sector. 5+ years international customer intelligence experience and ODI framework application essential. Profit share, 30 paid holiday days, special company leave.
Requirements
- Degree in Business, Sciences, Engineering or related
- 5+ years international customer intelligence experience
- Knowledge of research methods and VoC platforms
- Track record leading cross-functional projects
- Experience applying the ODI framework
- Strong active listening and communication skills
- Proactive engagement and joint problem solving
- Excellent English and German communication skills
- Excellence in data presentation and visualization
- Relationship building and multi-tasking skills
Tasks
- Design and implement Voice of Customer programs
- Conduct surveys, interviews, and focus groups
- Perform detailed customer journey mapping
- Collaborate with external providers and internal stakeholders
- Apply the Outcome-Driven Innovation framework
- Identify and prioritize customer needs
- Extract and analyze customer data
- Generate insights and actionable recommendations
- Lead workshops with executives and experts
- Review industry trends and strategic initiatives
- Develop and manage research tools
- Engage key customers and opinion leaders
- Support global customer surveys
- Assess market strengths and weaknesses
- Create detailed competitive benchmarks
- Identify unmet needs for product development
- Manage primary research projects with agencies
- Communicate recommendations to senior management
- Ensure compliance with regulatory and ethical standards
- Manage documentation, consents, and compensation
- Create dashboards using Power BI and Excel
- Maintain methodologies and best practice summaries
- Disseminate customer intelligence across the organization
- Establish feedback loops to measure innovation
- Optimize Voice of Customer processes
- Contribute to cross-functional CMI projects
- Handle ad-hoc requests for corporate leadership
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- VoC platforms
- ODI framework
Benefits
Competitive Pay
- Competitive salary
Bonuses & Incentives
- Profit share
Informal Culture
- Creative freedom
More Vacation Days
- 30 paid holiday days
- Special company-regulated leave days
Flexible Working
- Flextime framework
- Mobile work throughout Germany
Retirement Plans
- Company pension scheme
Healthcare & Fitness
- Company sports
Other Benefits
- JobRad
Public Transport Subsidies
- Subsidised public transport
Corporate Discounts
- Corporate Benefits
Learning & Development
- Professional development opportunities
- Training courses
- Participation in conferences
- Access to learning platforms
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Eppendorf Group SE & Co. KG and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Eppendorf Group SE & Co. KG
Industry
Manufacturing
Description
Das Unternehmen ist eine starke, internationale Premium-Marke der Life-Science Branche.
Not a perfect match?
- Appinio
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Full-timeWith HomeofficeExperiencedHamburg