Doinstruct
Customer Success Manager - Mid-Market(m/w/x)
Full-timeWith HomeofficeExperienced
Berlin
New Job?Nejo!
Your personal AI career agent
LELeapsome
German speaking Customer Success Manager /Account Manager -Mid-Market(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
Driving customer impact and retention for an AI-powered HR platform. 3+ years in B2B SaaS customer-facing roles required. Pre-IPO equity, 30-40 vacation days, and paid sabbatical.
Requirements
- University degree or equivalent work experience
- 3+ years in Customer Success, Sales, Account Management, or similar customer-facing role
- Ideally in a B2B SaaS company
- Proven track record managing customer renewals
- Proven track record driving net revenue retention
- People-person
- Curiosity to fully understand counterpart
- Excellence in communicating complex processes simply
- Striving for outstanding customer experiences
- Effective communication of value and ROI
- Ensuring customers recognize solution impact
- Process-driven
- Continuous improvement of existing processes
- Good understanding of technology
- Data-driven decision making
- Experience with CRM systems
- Experience with customer success platforms
- Passion for future of work
- Passion for continuous learning at work
- Desire to build exceptional team and company
- Previous experience in HR tech software
- Previous experience in People Operations software
- Experience in high-growth SaaS startup environment
Tasks
- Help customers achieve optimal impact using Leapsome
- Build and maintain meaningful customer relationships
- Manage mid-market customer accounts
- Proactively minimize churn and identify expansion opportunities
- Execute cross-selling strategies aligned with customer needs
- Achieve commercial targets
- Own customer renewals
- Drive net revenue retention
- Create exceptional SaaS customer experiences
- Advise on HR best practices
- Drive platform adoption
- Support customer rollouts of additional platform features
- Monitor and improve customer success KPIs
- Track NRR, GRR, customer health scores, adoption rates, and time-to-value
- Make customer success processes scalable
- Leverage CRM tools to track engagement
- Identify at-risk accounts proactively
- Gather customer feedback and user stories
- Contribute ideas to improve the product
- Work closely with product and engineering teams
- Build lasting customer relationships
- Help customers build better companies
Work Experience
- 3 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- Salesforce
- HubSpot
- Gainsight
- ChurnZero
Benefits
Competitive Pay
- Pre-IPO equity package
More Vacation Days
- 30 vacation days
- 40 vacation days option
Workation & Sabbatical
- Month-long paid sabbatical
Additional Allowances
- Yearly development budget
- One-time work-from-home stipend
Corporate Discounts
- Access to Good Habitz platform
- Corporate benefits discounts
Healthcare & Fitness
- Free Urban Sports Club membership
Other Benefits
- Oliva subscription
Mental Health Support
- 1:1 therapy sessions
- Mindfulness and digital wellness learning
Learning & Development
- Company workshops
Team Events
- Monthly team activities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Leapsome and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
- Talon.One
Enterprise Customer Success Manager - German(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin - 360Learning
Customer Success Manager(m/w/x)
Full-timeRemoteExperiencedBerlin - Moss
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin - HubSpot
German Lead Customer Success Manager, Strategic Accounts(m/w/x)
Full-timeWith HomeofficeSeniorBerlin
LELeapsome
German speaking Customer Success Manager /Account Manager -Mid-Market(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
Driving customer impact and retention for an AI-powered HR platform. 3+ years in B2B SaaS customer-facing roles required. Pre-IPO equity, 30-40 vacation days, and paid sabbatical.
Requirements
- University degree or equivalent work experience
- 3+ years in Customer Success, Sales, Account Management, or similar customer-facing role
- Ideally in a B2B SaaS company
- Proven track record managing customer renewals
- Proven track record driving net revenue retention
- People-person
- Curiosity to fully understand counterpart
- Excellence in communicating complex processes simply
- Striving for outstanding customer experiences
- Effective communication of value and ROI
- Ensuring customers recognize solution impact
- Process-driven
- Continuous improvement of existing processes
- Good understanding of technology
- Data-driven decision making
- Experience with CRM systems
- Experience with customer success platforms
- Passion for future of work
- Passion for continuous learning at work
- Desire to build exceptional team and company
- Previous experience in HR tech software
- Previous experience in People Operations software
- Experience in high-growth SaaS startup environment
Tasks
- Help customers achieve optimal impact using Leapsome
- Build and maintain meaningful customer relationships
- Manage mid-market customer accounts
- Proactively minimize churn and identify expansion opportunities
- Execute cross-selling strategies aligned with customer needs
- Achieve commercial targets
- Own customer renewals
- Drive net revenue retention
- Create exceptional SaaS customer experiences
- Advise on HR best practices
- Drive platform adoption
- Support customer rollouts of additional platform features
- Monitor and improve customer success KPIs
- Track NRR, GRR, customer health scores, adoption rates, and time-to-value
- Make customer success processes scalable
- Leverage CRM tools to track engagement
- Identify at-risk accounts proactively
- Gather customer feedback and user stories
- Contribute ideas to improve the product
- Work closely with product and engineering teams
- Build lasting customer relationships
- Help customers build better companies
Work Experience
- 3 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- Salesforce
- HubSpot
- Gainsight
- ChurnZero
Benefits
Competitive Pay
- Pre-IPO equity package
More Vacation Days
- 30 vacation days
- 40 vacation days option
Workation & Sabbatical
- Month-long paid sabbatical
Additional Allowances
- Yearly development budget
- One-time work-from-home stipend
Corporate Discounts
- Access to Good Habitz platform
- Corporate benefits discounts
Healthcare & Fitness
- Free Urban Sports Club membership
Other Benefits
- Oliva subscription
Mental Health Support
- 1:1 therapy sessions
- Mindfulness and digital wellness learning
Learning & Development
- Company workshops
Team Events
- Monthly team activities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Leapsome and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Leapsome
Industry
IT
Description
Leapsome is an AI-powered people platform revolutionizing HR for modern teams by automating and simplifying HR processes.
Not a perfect match?
- Doinstruct
Customer Success Manager - Mid-Market(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin - Talon.One
Enterprise Customer Success Manager - German(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin - 360Learning
Customer Success Manager(m/w/x)
Full-timeRemoteExperiencedBerlin - Moss
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin - HubSpot
German Lead Customer Success Manager, Strategic Accounts(m/w/x)
Full-timeWith HomeofficeSeniorBerlin