Estrel Hotel-Betriebs-GmbH
Supervisor Front Office(m/w/x)
Full-timeOn-siteExperienced
Berlin
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Leading daily front desk operations and coaching Front Office Hosts in a hybrid hospitality concept. 1-3 years of experience in a similar role required. Property discounts for friends and family, company events.
Requirements
- 1-3 years of experience as front office supervisor or similar hospitality role
- Knowledge of hospitality and readiness to advance
- Confidence, warmth, and strong people skills
- Quick thinking and problem-solving skills
- Calm and steady presence during busy moments
- Enjoyment of guiding others and lifting team
- Comfort with modern hotel systems and curiosity for new tools
- Fluency in English and German
Tasks
- Lead daily front desk operations
- Guide the team during your shift
- Coach and support Front Office Hosts
- Motivate team members in the moment
- Welcome guests warmly
- Handle guest requests
- Enhance guest experiences
- Coordinate with Housekeeping, F&B, and other teams
- Manage bookings and room availability
- Handle payments and other admin tasks
- Identify opportunities to upsell rooms and experiences
- Share guest feedback to improve service
- Onboard new team members
- Create a fun and supportive work environment
Work Experience
- 1 - 3 years
Education
- Compulsory education
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- modern hotel systems
Benefits
Learning & Development
- Learning and growth opportunities
Corporate Discounts
- Property discounts for friends and family
Team Events
- Company events
Informal Culture
- Fun colleagues
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of The Social Hub and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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Leading daily front desk operations and coaching Front Office Hosts in a hybrid hospitality concept. 1-3 years of experience in a similar role required. Property discounts for friends and family, company events.
Requirements
- 1-3 years of experience as front office supervisor or similar hospitality role
- Knowledge of hospitality and readiness to advance
- Confidence, warmth, and strong people skills
- Quick thinking and problem-solving skills
- Calm and steady presence during busy moments
- Enjoyment of guiding others and lifting team
- Comfort with modern hotel systems and curiosity for new tools
- Fluency in English and German
Tasks
- Lead daily front desk operations
- Guide the team during your shift
- Coach and support Front Office Hosts
- Motivate team members in the moment
- Welcome guests warmly
- Handle guest requests
- Enhance guest experiences
- Coordinate with Housekeeping, F&B, and other teams
- Manage bookings and room availability
- Handle payments and other admin tasks
- Identify opportunities to upsell rooms and experiences
- Share guest feedback to improve service
- Onboard new team members
- Create a fun and supportive work environment
Work Experience
- 1 - 3 years
Education
- Compulsory education
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- modern hotel systems
Benefits
Learning & Development
- Learning and growth opportunities
Corporate Discounts
- Property discounts for friends and family
Team Events
- Company events
Informal Culture
- Fun colleagues
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of The Social Hub and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
The Social Hub
Industry
Hospitality
Description
The company offers a hybrid hospitality concept combining accommodation, community spaces, and events across Europe.
Not a perfect match?
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