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EVEverience

Freelance Onsite Support Technician – 1st / 2nd Level Support(m/w/x)

München
Full-timeFreelanceOn-siteExperienced

Onsite IT support in Munich for AI-augmented digital services. Level 1 and 2 troubleshooting, hardware/software issue resolution required. Fluent German and English needed. Hybrid work, 4-week workation option.

Requirements

  • Proven experience in Level 1 and Level 2 IT support
  • Strong troubleshooting and proactive problem-solving skills
  • Excellent communication skills with end-users and teams
  • Fluent German (written and spoken)
  • Fluent English (written and spoken)
  • Familiarity with Microsoft Entra ID administration
  • Experience using ServiceNow for ticket management
  • Ability to learn company-specific tools

Tasks

  • Provide on-site IT support in Munich
  • Deliver Level 1 and Level 2 technical support
  • Ensure smooth IT infrastructure operation
  • Troubleshoot hardware and software issues
  • Resolve technical queries efficiently
  • Support end-users promptly
  • Maintain high user satisfaction
  • Collaborate with team members
  • Optimize IT performance with stakeholders

Work Experience

  • approx. 1 - 4 years

Education

  • Vocational certificationOR
  • Bachelor's degreeOR
  • Master's degree

Languages

  • GermanBusiness Fluent
  • EnglishBusiness Fluent

Tools & Technologies

  • Microsoft Entra ID
  • ServiceNow
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Everience and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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