Swissquote
Market Surveillance Officer(m/w/x)
Full-time/Part-timeOn-siteNot specified
Schweiz
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Card dispute processing and transaction monitoring for 500,000+ online banking clients. Proficiency in Visa and MasterCard scheme rules required. Shift-based schedule, 5-person specialized fraud team.
Requirements
- Minimum 3 years banking operations experience
- Knowledge of Visa and MasterCard rules
- Excellent English and French communication skills
- Exceptional organizational skills and attention detail
- Strong analytical abilities
- Ability to think out of the box
- Teamwork skills
- Stress management and high-volume capacity
Tasks
- Communicate with internal customer support to resolve disputes
- Process dispute transactions in internal and card scheme systems
- Monitor card transaction alerts for suspicious activity
- Investigate and act on alerts to ensure compliance
- Resolve cardholder issues and decide on dispute approaches
- Respond to transaction-related requests
- Maintain investigation records and case outcomes
- Maintain knowledge of card scheme rules and regulations
- Explore ways to improve existing fraud strategies
- Continuously improve product and job knowledge
Work Experience
- 3 years
Education
- High school diploma
Languages
- English – Business Fluent
- French – Business Fluent
Tools & Technologies
- Visa dispute rules
- MasterCard dispute rules
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Swissquote and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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Card dispute processing and transaction monitoring for 500,000+ online banking clients. Proficiency in Visa and MasterCard scheme rules required. Shift-based schedule, 5-person specialized fraud team.
Requirements
- Minimum 3 years banking operations experience
- Knowledge of Visa and MasterCard rules
- Excellent English and French communication skills
- Exceptional organizational skills and attention detail
- Strong analytical abilities
- Ability to think out of the box
- Teamwork skills
- Stress management and high-volume capacity
Tasks
- Communicate with internal customer support to resolve disputes
- Process dispute transactions in internal and card scheme systems
- Monitor card transaction alerts for suspicious activity
- Investigate and act on alerts to ensure compliance
- Resolve cardholder issues and decide on dispute approaches
- Respond to transaction-related requests
- Maintain investigation records and case outcomes
- Maintain knowledge of card scheme rules and regulations
- Explore ways to improve existing fraud strategies
- Continuously improve product and job knowledge
Work Experience
- 3 years
Education
- High school diploma
Languages
- English – Business Fluent
- French – Business Fluent
Tools & Technologies
- Visa dispute rules
- MasterCard dispute rules
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Swissquote and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Swissquote
Industry
FinancialServices
Description
The company is the Swiss leader in online banking, providing trading, investing, and banking services to over 500,000 clients.
Not a perfect match?
- Swissquote
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