Description

As a Fragrance Expert, you engage with customers by offering expert advice and selling products, while also managing the Beauty Hub and maintaining a well-stocked, visually appealing sales floor.

Requirements

• •Completed training in the Fragrance field
• •At least 3 years of professional experience
• •Excellent communication skills
• •Mature experience in retail and consulting
• •Good knowledge of beauty industry trends
• •Fluent in English or German
• •People-oriented attitude
• •Creativity and innovation drive
• •Strives for excellence
• •Entrepreneurial spirit and mindset
• •Communicative, reliable, and organized
• •Team spirit
• •Open, motivating, and friendly manner

Tasks

• •Provide active support and advice to customers in the Fragrance department.
• •Embody the Sephora Attitude: Welcoming, Knowing, Closing.
• •Sell products using in-depth product knowledge and customer relationships.
• •Share knowledge about products, trends, and beauty news.
• •Continuously develop personal expertise in beauty.
• •Share expertise with team members.
• •Deliver short and insightful services across all departments.
• •Implement beauty classes for customers.
• •Manage the Beauty Hub effectively.
• •Develop team looks to support brands and trends.
• •Ensure product presentation meets visual merchandising standards.
• •Maintain assortment and merchandise effectively.
• •Ensure the sales floor is fully stocked and ready for sales.
• •Clean furniture and products on the sales floor.
• •Handle warehousing and stocking of goods.
• •Assist with merchandising updates and conversions.
• •Conduct inventories regularly.
• •Operate the cash register efficiently.
• •Perform additional daily business tasks.
• •Monitor conversion rates and customer satisfaction.
• •Track items per basket and average basket value.
• •Gather customer feedback and satisfaction metrics.
• •Record the number of services provided.

Benefits