Forward Deployed Engineer(m/w/x)

Requirements

• Fluency in APIs
• Confidence in managing technical projects
• Eagerness to learn and build new models
• 5–8 years in technical consulting, solutions engineering, or integration-focused project management
• Strong command of APIs, webhooks, and data structures (JSON, REST, GraphQL)
• Hands-on experience with low-code orchestration tools (Zapier, Make, n8n, Workato)
• Experience with CRM automation (HubSpot, Salesforce)
• Practical understanding of AI workflow configuration
• Proven ability to lead cross-functional projects
• Excellent communication and stakeholder management skills
• Growth mindset
• Experience in telephony, voice, or contact center systems
• Familiarity with BI and analytics tools (Looker, BigQuery, Snowflake)
• Exposure to scripting (JavaScript/Python)

Tasks

• Lead customer discovery and design sessions
• Map business processes and identify automation opportunities
• Define solution architecture
• Design, build, and deploy integrations using low/no-code platforms
• Utilize CRM automation tools with API connectors
• Collaborate with Engineering to validate technical feasibility
• Resolve blockers and share field learnings
• Configure and optimize the AI Agent
• Define intents, prompts, actions, and performance metrics
• Manage complex, cross-functional deployments
• Define timelines and align stakeholders
• Ensure accountability and deliver on time
• Create scalable models and reusable frameworks
• Champion continuous learning and enablement
• Train peers and run internal workshops
• Document best practices to raise technical standards
• Run global outbound campaigns within the customer base
• Generate pipeline and accelerate adoption
• Collaborate with GTM leadership for accountability
• Own regional top-line targets for assigned products
• Define product-specific MRR strategies
• Coordinate cross-functional support
• Shape the AI Voice Agent roadmap with Product and PMM
• Drive internal and external product education
• Maintain awareness of AI and CX industry trends
• Deliver high-quality, scalable AI Agent deployments
• Shorten time-to-first-value for SMB customers
• Create reusable frameworks actively used by peers
• Enhance platform capabilities through collaboration
• Demonstrate leadership in team enablement and upskilling
• Drive improvements in customer metrics and revenue impact

Work Experience

EducationMore information about education requirement

Languages

Tools & Technologies