Description

In this dynamic role, you will lead customer discovery sessions, design scalable AI solutions, and collaborate with teams to enhance product capabilities. Your work will directly impact customer experience and drive automation adoption across SMBs.

Requirements

• •Fluency in APIs
• •Confidence in managing technical projects
• •Eagerness to learn and build new models
• •5–8 years in technical consulting, solutions engineering, or integration-focused project management
• •Strong command of APIs, webhooks, and data structures (JSON, REST, GraphQL)
• •Hands-on experience with low-code orchestration tools (Zapier, Make, n8n, Workato)
• •Experience with CRM automation (HubSpot, Salesforce)
• •Practical understanding of AI workflow configuration
• •Proven ability to lead cross-functional projects
• •Excellent communication and stakeholder management skills
• •Growth mindset
• •Experience in telephony, voice, or contact center systems
• •Familiarity with BI and analytics tools (Looker, BigQuery, Snowflake)
• •Exposure to scripting (JavaScript/Python)

Tasks

• •Lead customer discovery and design sessions
• •Map business processes and identify automation opportunities
• •Define solution architecture
• •Design, build, and deploy integrations using low/no-code platforms
• •Utilize CRM automation tools with API connectors
• •Collaborate with Engineering to validate technical feasibility
• •Resolve blockers and share field learnings
• •Configure and optimize the AI Agent
• •Define intents, prompts, actions, and performance metrics
• •Manage complex, cross-functional deployments
• •Define timelines and align stakeholders
• •Ensure accountability and deliver on time
• •Create scalable models and reusable frameworks
• •Champion continuous learning and enablement
• •Train peers and run internal workshops
• •Document best practices to raise technical standards
• •Run global outbound campaigns within the customer base
• •Generate pipeline and accelerate adoption
• •Collaborate with GTM leadership for accountability
• •Own regional top-line targets for assigned products
• •Define product-specific MRR strategies
• •Coordinate cross-functional support
• •Shape the AI Voice Agent roadmap with Product and PMM
• •Drive internal and external product education
• •Maintain awareness of AI and CX industry trends
• •Deliver high-quality, scalable AI Agent deployments
• •Shorten time-to-first-value for SMB customers
• •Create reusable frameworks actively used by peers
• •Enhance platform capabilities through collaboration
• •Demonstrate leadership in team enablement and upskilling
• •Drive improvements in customer metrics and revenue impact

Tools & Technologies