Parloa
Forward Deployed Engineer, DevOps(m/w/x)
Full-timeWith HomeofficeSenior
Berlin, München
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PAParloa
Forward Deployed Engineer, VoIP(m/w/x)
Berlin, München
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
At a fast-growing GenAI startup, diagnosing tricky call flows and unblocking go-lives for voice-first customer service platforms. 5+ years in telephony engineering or SIP integrations with direct customer impact required. Equity package, workation opportunities, Deutschland ticket.
Requirements
- 5+ years professional experience in VoIP/telephony engineering, SIP integrations, telecom consulting, or adjacent roles with direct customer impact
- Strong hands-on expertise with SIP-based integrations, call routing concepts, and real-world troubleshooting
- Solid understanding of signaling vs. media flows, common failure modes, and diagnostic approaches
- Practical experience with SIP trunking providers, SBCs, enterprise PBX/contact center setups, or similar telecom infrastructure
- Comfort in ambiguous, high-responsibility situations; issue ownership and resolution
- Clear communication with engineers and non-telephony stakeholders
- Builder mindset: designing, validating, and making fixes repeatable
- Degree in Computer Science, Engineering, related field, or equivalent practical experience
- Strong plus: Cloud-native experience (especially Azure), Kubernetes, and/or building integration tooling
Tasks
- Diagnose tricky call flows.
- Design robust connectivity patterns.
- Unblock go-lives under pressure.
- Lead VoIP/SIP connectivity projects for customers and partners.
- Manage projects from proof-of-concept to production.
- Design reliable call paths for integrations.
- Architect integrations using SIP trunking and telephony.
- Balance latency, reliability, and security constraints.
- Debug complex end-to-end signaling and media issues.
- Troubleshoot problems using logs and network traces.
- Propose connectivity options for strict enterprise constraints.
- Address firewall policies, limited ports, and security.
- Partner with customer engineers.
- Align architectures, test plans, and operational procedures.
- Enable telephony partners to integrate with Parloa.
- Resolve partner escalations.
- Improve repeatability via patterns, tooling, and documentation.
- Build utilities, scripts, or lightweight services.
- Validate assumptions, automate diagnostics, and close gaps.
- Define best practices for telephony deployment reliability.
- Improve NAT traversal, resiliency, monitoring, and incident response.
- Shape the product through field learnings.
- Provide clear feedback to core engineering.
- Drive platform improvements from integration pain.
Work Experience
- 5 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- SIP
- SBCs
- PBX
- Kubernetes
- Azure
Benefits
Flexible Working
- Flexible working hours
- Work from home
Workation & Sabbatical
- Workation opportunities
Competitive Pay
- Equity package
Public Transport Subsidies
- Deutschland ticket
Healthcare & Fitness
- Urban Sports Club
- Nilo Health
Other Benefits
- Job Rad
Free or Subsidized Food
- Weekly sponsored office lunches
Learning & Development
- Training and development budget
Team Events
- Regular team events
- Game nights
- Social activities
Ergonomic Workplace
- Adjustable desks
Modern Office
- Social areas
Snacks & Drinks
- Fresh fruits
- Cereals
- Drinks
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Parloa and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
- Parloa
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PAParloa
Forward Deployed Engineer, VoIP(m/w/x)
Berlin, München
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
At a fast-growing GenAI startup, diagnosing tricky call flows and unblocking go-lives for voice-first customer service platforms. 5+ years in telephony engineering or SIP integrations with direct customer impact required. Equity package, workation opportunities, Deutschland ticket.
Requirements
- 5+ years professional experience in VoIP/telephony engineering, SIP integrations, telecom consulting, or adjacent roles with direct customer impact
- Strong hands-on expertise with SIP-based integrations, call routing concepts, and real-world troubleshooting
- Solid understanding of signaling vs. media flows, common failure modes, and diagnostic approaches
- Practical experience with SIP trunking providers, SBCs, enterprise PBX/contact center setups, or similar telecom infrastructure
- Comfort in ambiguous, high-responsibility situations; issue ownership and resolution
- Clear communication with engineers and non-telephony stakeholders
- Builder mindset: designing, validating, and making fixes repeatable
- Degree in Computer Science, Engineering, related field, or equivalent practical experience
- Strong plus: Cloud-native experience (especially Azure), Kubernetes, and/or building integration tooling
Tasks
- Diagnose tricky call flows.
- Design robust connectivity patterns.
- Unblock go-lives under pressure.
- Lead VoIP/SIP connectivity projects for customers and partners.
- Manage projects from proof-of-concept to production.
- Design reliable call paths for integrations.
- Architect integrations using SIP trunking and telephony.
- Balance latency, reliability, and security constraints.
- Debug complex end-to-end signaling and media issues.
- Troubleshoot problems using logs and network traces.
- Propose connectivity options for strict enterprise constraints.
- Address firewall policies, limited ports, and security.
- Partner with customer engineers.
- Align architectures, test plans, and operational procedures.
- Enable telephony partners to integrate with Parloa.
- Resolve partner escalations.
- Improve repeatability via patterns, tooling, and documentation.
- Build utilities, scripts, or lightweight services.
- Validate assumptions, automate diagnostics, and close gaps.
- Define best practices for telephony deployment reliability.
- Improve NAT traversal, resiliency, monitoring, and incident response.
- Shape the product through field learnings.
- Provide clear feedback to core engineering.
- Drive platform improvements from integration pain.
Work Experience
- 5 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- SIP
- SBCs
- PBX
- Kubernetes
- Azure
Benefits
Flexible Working
- Flexible working hours
- Work from home
Workation & Sabbatical
- Workation opportunities
Competitive Pay
- Equity package
Public Transport Subsidies
- Deutschland ticket
Healthcare & Fitness
- Urban Sports Club
- Nilo Health
Other Benefits
- Job Rad
Free or Subsidized Food
- Weekly sponsored office lunches
Learning & Development
- Training and development budget
Team Events
- Regular team events
- Game nights
- Social activities
Ergonomic Workplace
- Adjustable desks
Modern Office
- Social areas
Snacks & Drinks
- Fresh fruits
- Cereals
- Drinks
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Parloa and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Parloa
Industry
IT
Description
Parloa is a fast-growing startup in Generative AI and customer service, offering a voice-first GenAI platform for contact centers.
Not a perfect match?
- Parloa
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