Synthflow
Forward Deployed Engineer(m/w/x)
Full-timeRemoteExperienced
Berlin
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AIAircall
Forward Deployed Engineer - AI Solutions Engineering - DACH(m/w/x)
Berlin
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Designing and building integrations with low/no-code platforms for a global AI communications platform. 5-8 years technical consulting or solutions engineering experience required. 4-week workation option, entrepreneurial spirit.
Requirements
- API fluency
- Technical project management confidence
- Eagerness to learn, build, scale models
- 5–8 years technical consulting, solutions engineering, or integration project management
- Strong command of APIs, webhooks, data structures
- Design and troubleshoot integrations confidently
- Experience with MCP Servers
- Hands-on low-code orchestration tools experience
- CRM automation experience
- Practical AI workflow configuration understanding
- Proven ability to lead cross-functional projects
- Excellent communication skills
- Stakeholder management skills
- Translating between technical and business audiences
- Growth mindset
- Constantly learning new tools, frameworks
- Experience in telephony, voice, or contact center systems
- Familiarity with BI and analytics tools
- Exposure to scripting (JavaScript/Python)
Tasks
- Lead customer discovery and design sessions
- Map business processes and identify automation opportunities
- Define solution architecture
- Design and build integrations using low/no-code platforms
- Use CRM automation tools with API connectors
- Collaborate with Engineering to validate technical feasibility
- Resolve technical blockers
- Share field learnings to inform product improvements
- Configure and optimize the AI Agent
- Define intents, prompts, actions, guardrails, and performance metrics
- Manage complex, cross-functional deployments
- Define timelines and align stakeholders
- Ensure accountability and on-time delivery
- Create scalable models and reusable frameworks
- Develop templates, playbooks, and reference architectures
- Champion continuous learning and enablement
- Train peers and run internal workshops
- Document best practices
- Run global, targeted outbound campaigns
- Generate pipeline and accelerate adoption
- Collaborate with GTM leadership
- Embed routines and cadences for accountability
- Drive new product pipeline, forecast accuracy, and performance tracking
- Own regional top-line targets for assigned products
- Collaborate with AEs and AMs for add-on quotas
- Act as an internal product owner within the GTM function
- Define product-specific MRR strategies
- Coordinate cross-functional support
- Ensure Aircall delivers the leading AI-enabled communication platform
- Collaborate with Product and PMM
- Shape the AI Voice Agent roadmap
- Drive internal and external product education
- Enable System Integrators and channel partners
- Maintain deep awareness of AI and CX industry trends
- Ensure Aircall’s competitive positioning
- Feed insights back into product and GTM strategies
- Deliver high-quality, scalable AI Agent deployments
- Achieve clear business outcomes
- Shorten time-to-first-value
- Increase automation adoption across SMB customers
- Ensure reusable frameworks are actively used
- Collaborate with Engineering and Product to enhance platform capabilities
- Demonstrate leadership in team enablement and upskilling
- Impact technical excellence
- Improve customer metrics
- Drive revenue impact
Work Experience
- 5 - 8 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- APIs
- webhooks
- JSON
- REST
- GraphQL
- MCP Servers
- Zapier
- Make
- n8n
- Workato
- HubSpot
- Salesforce
- Looker
- BigQuery
- Snowflake
- JavaScript
- Python
Benefits
Competitive Pay
- Competitive salary package
Other Benefits
- Competitive benefits
Flexible Working
- Work-life balance
Startup Environment
- Fast-learning environment
- Entrepreneurial spirit
Informal Culture
- Strong team spirit
- Cosmopolite mindset
- Multi-cultural mindset
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Aircall and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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AIAircall
Forward Deployed Engineer - AI Solutions Engineering - DACH(m/w/x)
Berlin
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Designing and building integrations with low/no-code platforms for a global AI communications platform. 5-8 years technical consulting or solutions engineering experience required. 4-week workation option, entrepreneurial spirit.
Requirements
- API fluency
- Technical project management confidence
- Eagerness to learn, build, scale models
- 5–8 years technical consulting, solutions engineering, or integration project management
- Strong command of APIs, webhooks, data structures
- Design and troubleshoot integrations confidently
- Experience with MCP Servers
- Hands-on low-code orchestration tools experience
- CRM automation experience
- Practical AI workflow configuration understanding
- Proven ability to lead cross-functional projects
- Excellent communication skills
- Stakeholder management skills
- Translating between technical and business audiences
- Growth mindset
- Constantly learning new tools, frameworks
- Experience in telephony, voice, or contact center systems
- Familiarity with BI and analytics tools
- Exposure to scripting (JavaScript/Python)
Tasks
- Lead customer discovery and design sessions
- Map business processes and identify automation opportunities
- Define solution architecture
- Design and build integrations using low/no-code platforms
- Use CRM automation tools with API connectors
- Collaborate with Engineering to validate technical feasibility
- Resolve technical blockers
- Share field learnings to inform product improvements
- Configure and optimize the AI Agent
- Define intents, prompts, actions, guardrails, and performance metrics
- Manage complex, cross-functional deployments
- Define timelines and align stakeholders
- Ensure accountability and on-time delivery
- Create scalable models and reusable frameworks
- Develop templates, playbooks, and reference architectures
- Champion continuous learning and enablement
- Train peers and run internal workshops
- Document best practices
- Run global, targeted outbound campaigns
- Generate pipeline and accelerate adoption
- Collaborate with GTM leadership
- Embed routines and cadences for accountability
- Drive new product pipeline, forecast accuracy, and performance tracking
- Own regional top-line targets for assigned products
- Collaborate with AEs and AMs for add-on quotas
- Act as an internal product owner within the GTM function
- Define product-specific MRR strategies
- Coordinate cross-functional support
- Ensure Aircall delivers the leading AI-enabled communication platform
- Collaborate with Product and PMM
- Shape the AI Voice Agent roadmap
- Drive internal and external product education
- Enable System Integrators and channel partners
- Maintain deep awareness of AI and CX industry trends
- Ensure Aircall’s competitive positioning
- Feed insights back into product and GTM strategies
- Deliver high-quality, scalable AI Agent deployments
- Achieve clear business outcomes
- Shorten time-to-first-value
- Increase automation adoption across SMB customers
- Ensure reusable frameworks are actively used
- Collaborate with Engineering and Product to enhance platform capabilities
- Demonstrate leadership in team enablement and upskilling
- Impact technical excellence
- Improve customer metrics
- Drive revenue impact
Work Experience
- 5 - 8 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- APIs
- webhooks
- JSON
- REST
- GraphQL
- MCP Servers
- Zapier
- Make
- n8n
- Workato
- HubSpot
- Salesforce
- Looker
- BigQuery
- Snowflake
- JavaScript
- Python
Benefits
Competitive Pay
- Competitive salary package
Other Benefits
- Competitive benefits
Flexible Working
- Work-life balance
Startup Environment
- Fast-learning environment
- Entrepreneurial spirit
Informal Culture
- Strong team spirit
- Cosmopolite mindset
- Multi-cultural mindset
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Aircall and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Aircall
Industry
Telecommunications
Description
Aircall is the world’s leading integrated customer communications and intelligence platform for growing businesses.
Not a perfect match?
- Synthflow
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