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DASGIP Information and Process Technology GmbH
2mo ago

Field Service Engineer Bioprocess EMEA(m/w/x)

Jülich
Full-timeWith Home Office

Description

In this role, you will work within a global team to support bioprocess customers across EMEA, focusing on maintaining strong relationships, providing technical support, and enhancing customer satisfaction through effective service and training.

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Requirements

  • •University or technical college studies in biotechnology/electrical engineering or technical training as a mechatronics technician, electronics technician, or technician's degree
  • •Application experience with bioprocess
  • •Profound knowledge of bioprocess engineering or process engineering
  • •Very good knowledge of Eppendorf bioprocess device
  • •Very good English skills and solid German skills for internal communication
  • •Willingness to work flexible hours and willingness to travel (max. 70%, overnight, within EMEA-region, focus on Western Europe)
  • •IT knowledge of hardware and software, operating systems, and network knowledge
  • •Profound user of MS Office, MS Teams, MS Dynamics
  • •Registered residence in Germany required at start of employment

Education

Bachelor's degree
OR
Vocational certification

Tasks

  • •Maintain relationships with pharmaceutical, biotech, and academic customers
  • •Achieve strategic and operational goals for the bioprocess business in EMEA
  • •Enhance customer satisfaction and brand image through premium service support
  • •Identify future customer requirements and communicate product improvements
  • •Perform maintenance, repairs, installation, and training on bioprocess devices
  • •Execute service calls for installation, maintenance, repairs, and modifications
  • •Conduct infield and remote application training for products
  • •Process technical customer inquiries via email, phone, and CRM system
  • •Support sales colleagues with application and technical issues
  • •Build and maintain positive relationships with clients and colleagues

Tools & Technologies

Eppendorf bioprocess deviceMS OfficeMS TeamsMS Dynamics

Languages

English – Business Fluent

German – Basic

Benefits

More Vacation Days

  • •Thirty vacation days per year
  • •Company-regulated special leave days

Flexible Working

  • •Flexible flextime framework
  • •Working time account
  • •Remote work across Germany

Retirement Plans

  • •Employer-funded retirement plans

Company Bike

  • •Job bike

Public Transport Subsidies

  • •Public transport subsidies

Corporate Discounts

  • •Corporate benefits

Learning & Development

  • •Freely selectable training sessions
  • •Participation in conferences
  • •Access to learning platforms

Informal Culture

  • •Diverse and open-minded work environment
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of DASGIP Information and Process Technology GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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