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VI
Via
27d ago

Field Operations Manager(m/w/x)

Berlin
Full-timeWith Home OfficeExperienced

Description

As a Field Operations Manager, you will oversee daily operations in Berlin, ensuring a great experience for drivers while delivering top-notch service to customers. This role involves analyzing metrics, solving operational issues, and collaborating with a diverse team to drive growth.

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Requirements

  • •Fluency in German and English
  • •Operational experience in people management, logistics, customer service, or process-oriented work
  • •Relationship-oriented with clear communication skills
  • •Hands-on and proactive approach
  • •Tactical and strategic problem-solving abilities
  • •Mission-driven with motivation to improve community transportation
  • •Willingness to be onsite about 3 days a week

Work Experience

approx. 1 - 4 years

Tasks

  • •Oversee daily operations in Berlin
  • •Act as the primary contact for driving personnel
  • •Ensure a positive experience for drivers
  • •Deliver high-quality service to partners and customers
  • •Analyze metrics to identify inefficiencies
  • •Optimize operations based on analysis
  • •Prioritize operational issues in real-time
  • •Implement creative solutions for immediate and long-term problems
  • •Respond to driver feedback and customer issues
  • •Collaborate with an interdisciplinary team to enhance operational processes

Languages

German – Business Fluent

English – Business Fluent

Benefits

Flexible Working

  • •Hybrid work

Healthcare & Fitness

  • •Urban Sports Club membership

Free or Subsidized Food

  • •Weekly team lunch

Snacks & Drinks

  • •Weekly breakfast

More Vacation Days

  • •30 vacation days
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Via and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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