Facilities Contract Manager(m/w/x)

Description

You will drive operational excellence by overseeing facilities service contracts and vendor performance. From managing budgets to optimizing workflows, you'll ensure the buildings remain compliant and efficient.

Requirements

• •Experience overseeing facilities maintenance or operations
• •Team management experience
• •Business fluency in German and English
• •Ability to work independently or on a team
• •Technical or college degree preferred
• •Understanding of compliance, safety, and KPIs
• •Knowledge of commercial MEP systems preferred
• •Excellent communication and organizational skills
• •Strong written and analytical skills
• •Ability to manage complex contracts

Tasks

• •Support Facilities Operations Managers in delivering operational standards
• •Monitor and report on hard and soft FM vendor performance
• •Chair performance review meetings regarding SLAs and KPIs
• •Hold vendors accountable for performance gaps and action items
• •Maintain up-to-date maintenance and cleaning performance scorecards
• •Track serviced assets to ensure legislative compliance
• •Ensure all building services meet legal and statutory requirements
• •Manage service contract costs and report on financial risks
• •Prepare annual service contract budgets based on future expansion
• •Oversee lift vendors and statutory inspection schedules
• •Support the legal team with liquor license processes
• •Act as a subject matter expert for Workday and Salesforce
• •Manage vendor invoicing, payment processes, and purchase orders
• •Lead monthly Opex reviews and manage accruals
• •Maintain cost trackers across all markets for fixed and variable costs
• •Support managers with underperforming vendors
• •Monitor the contract expiration pipeline
• •Collaborate with procurement to source and RFP new vendors
• •Analyze performance to manage contract reviews and renewals
• •Administer vendor onboarding, building additions, and terminations
• •Identify and implement cost efficiencies within existing contracts
• •Manage the legal approval and signature process for new agreements
• •Support the mobilization of new vendor contracts
• •Develop strategies and procedures to ensure systems are fit for purpose
• •Audit documentation and create new departmental policies

Tools & Technologies