Zendesk GmbH (Germany)
Engineering Manager - Voice Agents(m/w/x)
Full-timeWith HomeofficeManagement
Berlin
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SYSynthflow AI
Engagement Manager(m/w/x)
Berlin
Full-timeRemoteExperienced
AI/ML
Nejo AI Summary
End-to-end delivery of voice AI agent programs for contact center and BPO operations. 3-5 years technical implementation for B2B SaaS, with 10+ implementations shipped, required. Work with a no-code platform for large-scale voice AI automation.
Requirements
- 3-5 years in technical implementation, deployment management, or technical project management for B2B SaaS or IT Consulting
- Experience with Fortune 500 or mid-market companies with complex requirements
- Understanding of APIs, Databases, and LLMs
- Experience shipping 10+ implementations from kickoff to launch
- Proven ability to manage multiple concurrent projects
Tasks
- Own the end-to-end delivery of Voice AI programs
- Run kickoff meetings and plan project milestones
- Maintain RACI/RAID documentation
- Hold weekly customer syncs with clear status updates
- Convert design plans into a tracked roadmap
- Define acceptance criteria and manage change control
- Coordinate API integration and VOIP connectivity
- Ensure compliance approvals and access to environments
- Schedule and coordinate cross-functional teams
- Unblock issues and escalate problems early
- Align stakeholders including AEs, champions, and IT
- Maintain a single source of truth for project scope
- Deliver runbooks and training for operational success
- Conduct post-mortems and provide feedback for improvements
Work Experience
3 - 5 years
Education
Bachelor's degreeORMaster's degree
Languages
English – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Synthflow AI and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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SYSynthflow AI
Engagement Manager(m/w/x)
Berlin
Full-timeRemoteExperienced
AI/ML
Nejo AI Summary
End-to-end delivery of voice AI agent programs for contact center and BPO operations. 3-5 years technical implementation for B2B SaaS, with 10+ implementations shipped, required. Work with a no-code platform for large-scale voice AI automation.
Requirements
- 3-5 years in technical implementation, deployment management, or technical project management for B2B SaaS or IT Consulting
- Experience with Fortune 500 or mid-market companies with complex requirements
- Understanding of APIs, Databases, and LLMs
- Experience shipping 10+ implementations from kickoff to launch
- Proven ability to manage multiple concurrent projects
Tasks
- Own the end-to-end delivery of Voice AI programs
- Run kickoff meetings and plan project milestones
- Maintain RACI/RAID documentation
- Hold weekly customer syncs with clear status updates
- Convert design plans into a tracked roadmap
- Define acceptance criteria and manage change control
- Coordinate API integration and VOIP connectivity
- Ensure compliance approvals and access to environments
- Schedule and coordinate cross-functional teams
- Unblock issues and escalate problems early
- Align stakeholders including AEs, champions, and IT
- Maintain a single source of truth for project scope
- Deliver runbooks and training for operational success
- Conduct post-mortems and provide feedback for improvements
Work Experience
3 - 5 years
Education
Bachelor's degreeORMaster's degree
Languages
English – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Synthflow AI and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Synthflow AI
Industry
IT
Description
The company is a no-code platform for deploying voice AI agents that automate phone calls across contact center operations and BPO at scale.
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