Engagement Manager(m/w/x)

Description

As an Engagement Manager, you will engage directly with customers and internal teams to drive service sales, develop tailored solutions, and ensure successful deployment of Sprinklr's offerings, all while building strong relationships and managing key metrics.

Requirements

• •Experience in business development, professional services delivery, or services sales
• •5+ years experience in contact center or customer service software industry
• •Bachelor’s degree
• •Fluency in German and English; additional European languages beneficial
• •Ability to work individually and as a team member
• •Decisiveness, quick thinking, reliability, and ownership
• •Attention to detail and flexibility with a can-do attitude
• •Passion for solving client challenges and commitment to client delight
• •Strong written, verbal communication and presentation skills
• •Competency in a highly-matrixed environment
• •Flexibility and adaptability; strong relationship-building skills
• •Initiative and proactive approach to tasks and projects
• •Ability to prioritize and complete multiple tasks with little supervision
• •Ability to work independently with substantial latitude for action and decision

Tasks

• •Collaborate with customers and internal teams on service sales opportunities
• •Build relationships with key customer stakeholders as a trusted advisor
• •Manage the services sales process during pre-sale engagements
• •Prepare service delivery proposals and bid responses
• •Define statements of work and commercial offers
• •Gather customer requirements to design complete solution offerings
• •Partner with software sales teams to propose new services
• •Discover client requirements for integrated service delivery offerings
• •Work with the Solution Consulting team to develop HLD architecture diagrams
• •Respond to RFPs/RFIs with recommendations for deployment strategies
• •Lead executive services-sales presentations at client locations
• •Document customer requirements during the pre-sale cycle
• •Create compelling commercial proposals balancing profitability and margin
• •Define statements of work with scope, effort estimates, and timelines
• •Develop close plans for strategic opportunities with sales teams
• •Support negotiations with customer legal and procurement teams
• •Foster relationships with colleagues across various departments
• •Cultivate relationships with key customers for growth
• •Update and manage pipeline and prepare revenue forecasts

Benefits