eCommerce Operations Specialist (Distribution & Logistics)(m/w/x)

Requirements

• Bachelor's degree in Business, Supply Chain, Operations Management, or related field
• 5+ years of experience in ecommerce, omni-channel operations, or retail logistics
• Strong understanding of fulfilment, logistics, inventory, and order management systems
• Proven track record of driving KPI improvements and operational efficiency
• Experience working cross-functionally in complex, matrixed organisations
• Skilled in analysing data, validating results, and translating insights into action
• Excellent project and time management capabilities
• Confident communicator with strong stakeholder management skills
• Comfortable challenging the status quo and driving change through collaboration and data
• Service-minded, detail-oriented, and committed to delivering a great customer experience
• Fluent in English; additional European languages are a plus
• Passionate about the Levi’s® brand and excited to contribute to our customer-first, digitally enabled future

Tasks

• Manage daily ecommerce operations across warehouse and retail fulfilment channels
• Oversee omni-channel flows including click-and-collect, in-store returns, and home delivery
• Drive performance across service, cost, and quality metrics to ensure customer satisfaction
• Monitor and optimise KPIs such as order accuracy, delivery timelines, and fulfilment efficiency
• Develop and implement scalable standard operating procedures (SOPs) for growth and cost control
• Collaborate with Logistics, Retail, and Transport teams on network strategy and capacity planning
• Design and maintain the omni-channel operating model for integration between stores and ecommerce
• Partner with IT and Global Project Teams to implement and maintain backend systems and tools
• Lead cross-functional collaboration to align fulfilment operations with customer experience goals
• Analyse data to identify trends, gaps, and opportunities for improvement
• Train and support internal teams on best practices and new systems
• Lead continuous improvement initiatives for scalability and operational excellence

Work Experience

Education

Languages