adidas
Senior Director Innovation Apparel - CD&I(m/w/x)
Full-timeOn-siteSenior
Herzogenaurach
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ADadidas
Director Customer Primary Data(m/w/x)
Herzogenaurach
Full-timeOn-siteSenior
Nejo AI Summary
Defining customer primary data strategy and service KPIs within SAP MDG and ERP/CRM ecosystems at a global sports apparel company. Expertise in SAP MDG and ERP/CRM ecosystems, with deep customer master data understanding required. Global strategic scope with focus on commercial operations.
Requirements
- Deep understanding of customer master data domains, hierarchies, and data models
- Expertise in SAP MDG and ERP/CRM ecosystems (SAP)
- In-depth understanding of GBS end-to-end processes (Order-to-Cash, CRM, Customer Onboarding)
- Business acumen and knowledge of global commercial operations, customer segmentation, channel structures, and customer data impact
- Extensive experience in process design and mapping
- Familiarity with project management and Lean Six Sigma approaches
- Experience with RPA and digital transformation
- Experience in meeting planning and workshop facilitation in a global environment
- Experience coordinating solution governance, enterprise model build, process content advice, end-to-end solution data, and demand prioritization
- Vision and capability for defining solution build and delivery guidelines
- Experience designing and improving process quality, review, and compliance
- Ability to provide performance framework to direct reports/project team
- Ability to coach, guide, and manage a team
- Proactive, engaging, impact-oriented mindset, and end-to-end global mindset
- Ability to be self-directed under tight deadlines
- Ability to work in fast-paced international environments
- Strong numerical and analytical skills
- Strong written/verbal communication and facilitation skills (small/large groups)
- Ability to travel (domestic or international)
- Fluent English (verbal and written)
- Strong MS-Office skills (Word, Excel, PowerPoint)
- Four-year college degree in Business Administration or related, or equivalent education/experience
- Minimum 8+ years progressive experience in process management or improvement, ideally with operational delivery experience
Tasks
- Manage key customer relationships.
- Understand customer needs and requirements.
- Input into the customer board.
- Formulate solution and service strategy.
- Define service KPIs.
- Specify solution and system requirements.
- Manage and prioritize service demand.
- Identify and initiate quality improvements.
- Identify and initiate continuous improvements.
- Define process or service strategy.
- Lead end-to-end process/service design and build.
- Manage and prioritize solution demand.
- Build and lead strategy implementation.
- Ensure alignment with the overall solution roadmap.
- Create service KPIs and SLAs.
- Drive agreement on service KPIs and SLAs.
- Ensure sub-process solution compliance.
- Adhere to the solution governance framework.
- Plan and drive scoping for complex initiatives.
- Define requirements for complex initiatives.
- Prioritize activities for complex initiatives.
- Create business readiness plans.
- Account for IT deployment in plans.
- Account for data migration in plans.
- Account for capability deployment in plans.
- Integrate new digital processes.
- Integrate new jobs into operations.
- Determine business user readiness levels.
- Uncover business readiness gaps.
- Create and implement action plans.
- Ensure readiness before go-live.
- Monitor and report on business readiness.
- Monitor and report on business engagement.
- Monitor and report on training activities.
- Monitor and report on operational metrics.
- Monitor and report on productivity measures.
Work Experience
- 8 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- SAP MDG
- SAP ERP
- SAP CRM
- RPA
- MS-Office
- Word
- Excel
- PowerPoint
Benefits
Other Benefits
- Reasonable accommodations
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of adidas and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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ADadidas
Director Customer Primary Data(m/w/x)
Herzogenaurach
Full-timeOn-siteSenior
Nejo AI Summary
Defining customer primary data strategy and service KPIs within SAP MDG and ERP/CRM ecosystems at a global sports apparel company. Expertise in SAP MDG and ERP/CRM ecosystems, with deep customer master data understanding required. Global strategic scope with focus on commercial operations.
Requirements
- Deep understanding of customer master data domains, hierarchies, and data models
- Expertise in SAP MDG and ERP/CRM ecosystems (SAP)
- In-depth understanding of GBS end-to-end processes (Order-to-Cash, CRM, Customer Onboarding)
- Business acumen and knowledge of global commercial operations, customer segmentation, channel structures, and customer data impact
- Extensive experience in process design and mapping
- Familiarity with project management and Lean Six Sigma approaches
- Experience with RPA and digital transformation
- Experience in meeting planning and workshop facilitation in a global environment
- Experience coordinating solution governance, enterprise model build, process content advice, end-to-end solution data, and demand prioritization
- Vision and capability for defining solution build and delivery guidelines
- Experience designing and improving process quality, review, and compliance
- Ability to provide performance framework to direct reports/project team
- Ability to coach, guide, and manage a team
- Proactive, engaging, impact-oriented mindset, and end-to-end global mindset
- Ability to be self-directed under tight deadlines
- Ability to work in fast-paced international environments
- Strong numerical and analytical skills
- Strong written/verbal communication and facilitation skills (small/large groups)
- Ability to travel (domestic or international)
- Fluent English (verbal and written)
- Strong MS-Office skills (Word, Excel, PowerPoint)
- Four-year college degree in Business Administration or related, or equivalent education/experience
- Minimum 8+ years progressive experience in process management or improvement, ideally with operational delivery experience
Tasks
- Manage key customer relationships.
- Understand customer needs and requirements.
- Input into the customer board.
- Formulate solution and service strategy.
- Define service KPIs.
- Specify solution and system requirements.
- Manage and prioritize service demand.
- Identify and initiate quality improvements.
- Identify and initiate continuous improvements.
- Define process or service strategy.
- Lead end-to-end process/service design and build.
- Manage and prioritize solution demand.
- Build and lead strategy implementation.
- Ensure alignment with the overall solution roadmap.
- Create service KPIs and SLAs.
- Drive agreement on service KPIs and SLAs.
- Ensure sub-process solution compliance.
- Adhere to the solution governance framework.
- Plan and drive scoping for complex initiatives.
- Define requirements for complex initiatives.
- Prioritize activities for complex initiatives.
- Create business readiness plans.
- Account for IT deployment in plans.
- Account for data migration in plans.
- Account for capability deployment in plans.
- Integrate new digital processes.
- Integrate new jobs into operations.
- Determine business user readiness levels.
- Uncover business readiness gaps.
- Create and implement action plans.
- Ensure readiness before go-live.
- Monitor and report on business readiness.
- Monitor and report on business engagement.
- Monitor and report on training activities.
- Monitor and report on operational metrics.
- Monitor and report on productivity measures.
Work Experience
- 8 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- SAP MDG
- SAP ERP
- SAP CRM
- RPA
- MS-Office
- Word
- Excel
- PowerPoint
Benefits
Other Benefits
- Reasonable accommodations
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of adidas and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
adidas
Industry
Retail
Description
The company fosters an inclusive workplace and is committed to diversity, equity, and inclusion in its culture.
Not a perfect match?
- adidas
Senior Director Innovation Apparel - CD&I(m/w/x)
Full-timeOn-siteSeniorHerzogenaurach - adidas
Operations Engineer(m/w/x)
Full-timeOn-siteExperiencedHerzogenaurach - adidas
Senior Solution Architect - SAP IBP & APO Supply Planning(m/w/x)
Full-timeOn-siteSeniorHerzogenaurach - Schaeffler Technologies
IT Domain Architect for Sales(m/w/x)
Full-timeOn-siteExperiencedNürnberg - Schaeffler Technologies
Product Group Owner HR IT Solutions(m/w/x)
Full-timeOn-siteManagementNürnberg, Regensburg, Schwalbach am Taunus, Herzogenaurach