Kooku Recruiting GmbH
Director Payment Consulting(m/w/x)
Full-timeOn-siteSenior
Köln
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HRHRS Group
Director Customer Journey Transformation & Automation(m/w/x)
Köln, Berlin
Full-timeOn-siteSenior
Nejo AI Summary
Architecting an automation-first service ecosystem for business travel tech, leveraging GenAI and intelligent workflows. 8+ years in transformation, operations, or automation expertise required. Global network, full ownership, and entrepreneurial environment.
Requirements
- 8+ years experience in transformation, operations, or automation
- Expertise in analyzing and redesigning process chains
- Understanding of automation technologies (GenAI, conversational AI, workflow orchestration, self-service architectures)
- Experience collaborating with Product and Engineering teams
- Ability to lead cross-functional transformation programs
- Analytical and problem-solving skills with focus on structural improvements
- Stakeholder management skills with ability to influence senior leaders
- Experience in international, cross-regional environments
- Fluent English required
- German language skills are a strong advantage
Tasks
- Redesign and automate customer and supplier interactions
- Act as the architect of an automation-first service ecosystem
- Design and implement automation-first service models
- Leverage GenAI, intelligent workflows, and self-service capabilities
- Collaborate with Product teams on platform architecture
- Drive alignment across Customer Success, Product, Operations, Pay, and Supply
- Lead transformation initiatives from concept to execution
- Ensure measurable business impact
- Analyze and redesign operational workflows
- Use structured process engineering methodologies
- Standardize and scale processes for automation
- Translate operational insights into product requirements
- Embed service logic into platform functionality
- Reduce dependency on manual support
- Collaborate with technology providers and automation partners
- Implement AI-driven solutions and orchestration capabilities
- Identify root causes of recurring service issues
- Drive systemic, long-term solutions
- Avoid operational workarounds
Work Experience
- 8 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Fluent
- German – Basic
Tools & Technologies
- GenAI
- conversational AI
- workflow orchestration
- self-service architectures
Benefits
Career Advancement
- Global network
Startup Environment
- Entrepreneurial environment
- Execution focus
Other Benefits
- Full ownership
- Continuous improvement
Learning & Development
- Continuous learning
Informal Culture
- Radical culture of retrospectives
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of HRS Group and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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HRHRS Group
Director Customer Journey Transformation & Automation(m/w/x)
Köln, Berlin
Full-timeOn-siteSenior
Nejo AI Summary
Architecting an automation-first service ecosystem for business travel tech, leveraging GenAI and intelligent workflows. 8+ years in transformation, operations, or automation expertise required. Global network, full ownership, and entrepreneurial environment.
Requirements
- 8+ years experience in transformation, operations, or automation
- Expertise in analyzing and redesigning process chains
- Understanding of automation technologies (GenAI, conversational AI, workflow orchestration, self-service architectures)
- Experience collaborating with Product and Engineering teams
- Ability to lead cross-functional transformation programs
- Analytical and problem-solving skills with focus on structural improvements
- Stakeholder management skills with ability to influence senior leaders
- Experience in international, cross-regional environments
- Fluent English required
- German language skills are a strong advantage
Tasks
- Redesign and automate customer and supplier interactions
- Act as the architect of an automation-first service ecosystem
- Design and implement automation-first service models
- Leverage GenAI, intelligent workflows, and self-service capabilities
- Collaborate with Product teams on platform architecture
- Drive alignment across Customer Success, Product, Operations, Pay, and Supply
- Lead transformation initiatives from concept to execution
- Ensure measurable business impact
- Analyze and redesign operational workflows
- Use structured process engineering methodologies
- Standardize and scale processes for automation
- Translate operational insights into product requirements
- Embed service logic into platform functionality
- Reduce dependency on manual support
- Collaborate with technology providers and automation partners
- Implement AI-driven solutions and orchestration capabilities
- Identify root causes of recurring service issues
- Drive systemic, long-term solutions
- Avoid operational workarounds
Work Experience
- 8 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Fluent
- German – Basic
Tools & Technologies
- GenAI
- conversational AI
- workflow orchestration
- self-service architectures
Benefits
Career Advancement
- Global network
Startup Environment
- Entrepreneurial environment
- Execution focus
Other Benefits
- Full ownership
- Continuous improvement
Learning & Development
- Continuous learning
Informal Culture
- Radical culture of retrospectives
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of HRS Group and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
HRS Group
Industry
Tourism
Description
The company is a travel tech firm that offers an end-to-end holiday rental platform, maximizing rental performance for hosts and property managers.
Not a perfect match?
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