Tradebyte Software GmbH
Senior Product Manager AI Strategy CVP(m/w/x)
Full-timeWith HomeofficeSenior
Ansbach
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TR
Tradebyte Software Ltd.Director Customer Enablement(m/w/x)
Ansbach
Full-timeWith Home OfficeSenior
AI/ML
Description
In this role, you will lead the charge in enhancing customer experiences by optimizing support processes and implementing innovative AI solutions. Your focus will be on transforming customer interactions into valuable moments while ensuring operational excellence and strategic growth.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Minimum 7 years of leadership experience in Customer Service, Customer Operations, or IT Service Management
- •Proven experience in Enterprise ITSM solutions
- •Excellent understanding of modern IT architectures, APIs, and Generative AI/ML
- •Ability to inspire and lead multi-disciplinary teams
- •Excellent communication and stakeholder management skills
- •Completed degree in Business Administration, Business Informatics, Engineering, or comparable
Education
Bachelor's degree
Work Experience
7 years
Tasks
- •Scale and optimize customer-facing processes post-initial sale
- •Define and implement an AI-powered ITSM infrastructure
- •Establish support as a core knowledge center
- •Empower the team to identify root causes of customer issues
- •Implement frameworks for fast and accurate solution delivery
- •Transform support interactions into moments of trust and expertise
- •Manage customer relationships to ensure 100% satisfaction
- •Develop a forward-looking Customer Operations Strategy
- •Lead Team Leads across Service Operations and Customer Education
- •Oversee the Operations budget and resource planning
- •Define and adhere to critical SLAs and KPIs
- •Optimize the cost of service per interaction
- •Deploy and continuously develop an AI-First ITSM platform
- •Design and implement lean processes focused on automation
- •Utilize AI to automate first-level support and optimize ticket triage
- •Ensure operational excellence and stability of customer services
- •Collaborate with Product & Engineering to optimize key processes
- •Oversee stability of critical applications and manage communication during outages
- •Lead Customer Education initiatives for optimal training and enablement
- •Utilize customer data to identify friction points for product improvement
Languages
English – Business Fluent
Benefits
Competitive Pay
- •Employee shares program
Corporate Discounts
- •40% off fashion and beauty products
- •30% off Lounge by Zalando
- •Discounts from external partners
Purpose-Driven Work
- •2 paid volunteering days a year
Other Benefits
- •Relocation assistance
Family Support
- •Family services including counseling
Healthcare & Fitness
- •Health and wellbeing options
Mental Health Support
- •Mental health support and coaching
Flexible Working
- •Flexible work schedules
- •Commitment to work-life balance
Learning & Development
- •Professional development opportunities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Tradebyte Software Ltd. and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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- Tradebyte Software GmbH
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TR
Tradebyte Software Ltd.Director Customer Enablement(m/w/x)
Ansbach
Full-timeWith Home OfficeSenior
AI/ML
New Job?Nejo!
The AI Job Search Engine
Description
In this role, you will lead the charge in enhancing customer experiences by optimizing support processes and implementing innovative AI solutions. Your focus will be on transforming customer interactions into valuable moments while ensuring operational excellence and strategic growth.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Minimum 7 years of leadership experience in Customer Service, Customer Operations, or IT Service Management
- •Proven experience in Enterprise ITSM solutions
- •Excellent understanding of modern IT architectures, APIs, and Generative AI/ML
- •Ability to inspire and lead multi-disciplinary teams
- •Excellent communication and stakeholder management skills
- •Completed degree in Business Administration, Business Informatics, Engineering, or comparable
Education
Bachelor's degree
Work Experience
7 years
Tasks
- •Scale and optimize customer-facing processes post-initial sale
- •Define and implement an AI-powered ITSM infrastructure
- •Establish support as a core knowledge center
- •Empower the team to identify root causes of customer issues
- •Implement frameworks for fast and accurate solution delivery
- •Transform support interactions into moments of trust and expertise
- •Manage customer relationships to ensure 100% satisfaction
- •Develop a forward-looking Customer Operations Strategy
- •Lead Team Leads across Service Operations and Customer Education
- •Oversee the Operations budget and resource planning
- •Define and adhere to critical SLAs and KPIs
- •Optimize the cost of service per interaction
- •Deploy and continuously develop an AI-First ITSM platform
- •Design and implement lean processes focused on automation
- •Utilize AI to automate first-level support and optimize ticket triage
- •Ensure operational excellence and stability of customer services
- •Collaborate with Product & Engineering to optimize key processes
- •Oversee stability of critical applications and manage communication during outages
- •Lead Customer Education initiatives for optimal training and enablement
- •Utilize customer data to identify friction points for product improvement
Languages
English – Business Fluent
Benefits
Competitive Pay
- •Employee shares program
Corporate Discounts
- •40% off fashion and beauty products
- •30% off Lounge by Zalando
- •Discounts from external partners
Purpose-Driven Work
- •2 paid volunteering days a year
Other Benefits
- •Relocation assistance
Family Support
- •Family services including counseling
Healthcare & Fitness
- •Health and wellbeing options
Mental Health Support
- •Mental health support and coaching
Flexible Working
- •Flexible work schedules
- •Commitment to work-life balance
Learning & Development
- •Professional development opportunities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Tradebyte Software Ltd. and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Tradebyte Software Ltd.
Industry
IT
Description
The company works with major players in e-commerce, focusing on creating a supportive and inclusive workplace.
Not a perfect match?
- Tradebyte Software GmbH
Senior Product Manager AI Strategy CVP(m/w/x)
Full-timeWith HomeofficeSeniorAnsbach - Tradebyte Software GmbH
Head of Engineering(m/w/x)
Full-timeWith HomeofficeSeniorAnsbach - Tradebyte
Operations Manager - Flagship Accounts(m/w/x)
Full-timeWith HomeofficeExperiencedAnsbach - Tradebyte Software GmbH
Senior Executive Project Manager(m/w/x)
Full-timeWith HomeofficeSeniorAnsbach - Tradebyte
Salesforce Administrator(m/w/x)
Full-timeWith HomeofficeExperiencedAnsbach